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Discussion topic: 6MB wifi speed, tv keeps buffering

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This message was authored by: Ronaldo_Devine

6MB wifi speed, tv keeps buffering

Using fast.com to measure our wifi and it's coming in at 6MB. We arr streaming a show on netflix and it keeps buffering. Anyone else having problems?
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This message was authored by: TimmyBGood

Re: 6MB wifi speed, tv keeps buffering

Posted by a Superuser, not a Sky employee. Find out more

@Ronaldo_Devine wrote:
 Anyone else having problems?

Sky Broadband supplies over five million properties: at any point in time thousands of customers will be having issues, but that doesn't mean they have a centralised cause.

 

Typically WiFi speed is down to the hardware involved and the local wireless environment.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Chrisee

Re: 6MB wifi speed, tv keeps buffering

Posted by a Superuser, not a Sky employee. Find out more

@Ronaldo_Devine Fast.com measures speeds in MegaBits per second Mb/s 6 Mb/s is insufficent to stream HD video smoothly. Your issue is likely to be poor WiFi signal in the area your TV is placed. To exclude the remote possibility it is an issue with the Broadband speed to the hub run the Service Checker in the My Sky app as Sky test the speeds daily.

 

If the broadbsnd speed is as it should be you need to improve the WiFi in your home. Sky can supply WiFi extendersxas part of their WiFi Max bundle.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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