6 business days and still no internet

[Reg17]

I've been calling almost every day to get this resolved but I've been tossed to different departments like a rag doll. Honestly I've run out of patience and a bit powerless cause no one is giving me a sold answer of when I'll get my service resumed. 
Who shall i escalate this too?!? I'm aware it's not an isolated incident because I can see some people are experiencing somewhat of a technical glitch too.

[TimmyBGood]

@Reg17 

Is that failure of an existing service or waiting for activation?

No-one posting to this forum has visibility of individual faults.

The Openreach target for resolution of a fault with an existing circuit is two working days starting the next working day morning, but they report meeting that for 85% of faults, which of course implies 15% are longer outages.  Being a domestic service there's no absolute guarantee or any particular escalation path, because there isn't any particular contracted service level agreement.

[Reg17]

It’s an existing service. It just dropped all of a sudden. I must say as I was driving in from work last week, I did see openreach around my area but didn't think anything of it until I got in the house.

The advisors did say it's an external issue and should be resolved within 72hrs and I'm still waiting unfortunately....just after 5 days. 

[Chrisee]

@Reg17 How long itvtakes to repair an area issue depends on what needs fixing. Common issues are things likeca car taking out a road side cabinet or a digger driver breaking a main cable or simply a storm. The engineers doing yhecwork often cannot give an accurate estimation of the timecto restore each line. Sky can onlybtell you what Openreach tell them as could any other ISP using the same network

You will becdue compensation once the service is restored see Customer Auto-Compensation | Sky Help | Sky.com

[TimmyBGood]

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@Reg17 wrote:

The advisors did say it's an external issue and should be resolved within 72hrs

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Realistically they would have no idea on timescales: '72 hours' is almost certainly a reference to the generic nationwide target I mentioned above (two full days plus the day the fault is logged)

[Reg17]

Problem solved FINALLY after having a lovely call. Thanks for your recommendations and etc