WiFi is poor, especially at night and in certain parts of the house

[Jonl123]

I am experiencing very poor WiFi, particularly at night and it certain parts of my house. I have WiFi guarantee with Sky but whenever I perform a system check it tells me all is fine when it clearly isn't. I am struggling to find a way to get Sky to fix this, any ideas?

[TimmyBGood]

@Jonl123 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[Chrisee]

@Jonl123 if you have Sky Q boxes loss of wifi in certain areas can be caused bybthe Q boxes going into deep sleep in the early hours and turning off the wifi hot spots. If ggat sounds likely simply changectge Q boxesxstandby setting from eco to active or none.

[Scoot1]

Mine is the same, tells me all is fine, but cant even load firesticks or watch iplayer , no internet or wifi during the night.

Sky say its all fine. No solutions or help. Keep being prompted to upgrade to wifi Max, even though im on the fastest package and im told its the old copper cables that mine comes through, so it wouldnt be any faster or better.  But it will cost me more. How crazy is that.

I can now leave sky before the end of my package. So thats my only solution. May try Vodaphone.

[TimmyBGood]

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@Scoot1 wrote:

Keep being prompted to upgrade to wifi Max, even though im on the fastest package and im told its the old copper cables that mine comes through, so it wouldnt be any faster or better.  But it will cost me more. How crazy is that.

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Not particularly crazy: Max is a WiFi 6 router plus a collection of subscription services (wireless booster loan to improve in-premises coverage, parental controls and 'advanced security').  It doesn't improve broadband delivered to the address because no router can do that: FTTC speed at any particular location is almost entirely a product of copper line distance from the property to the local fibre cabinet.

 

[Jonl123]

Thanks all!

So after a fairly long call they are sending me a booster. Apparently I was supposed to receive two hubs when I signed up and never did, this only came to light when they asked me where my secondary was placed and I advised I only had one! 

This was after trying to get me to update to two different broadband packages being adamant that it must be a bandwidth issue and then offering max as another solution. 

Booster is out for delivery this week so will see if it makes a difference!

[BrianStalker]

I have the same slow wifi issues in one room at the back of teh house. Have tried to resolve it online , but will give them a ring tomorrow. 

 I dont want or need to upgrade my broadband.