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Discussion topic: 4.2 Router problems? anyone else?

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This message was authored by ianwoodward This message was authored by: ianwoodward

4.2 Router problems? anyone else?

Hello, 

 

we bave 500mbps fibre, given our home has walls like a nuclear bunker ( built 1800's) we gave up mesh/decenr wifi years ago. Everything is cabled cat 6 and fairly new, we have a cabled sky wifi booster in the kitchen which has served really well. Being cabled males repubkeshooting a wee bit easier sometimes .

 

My question is, we are on our 3rd router in under a year. the last one sent in december following sky checking everything  and findind the set up fine but the router was dropping connections for everything. 

 

Yesterday we noticed rhe wifi speeds dropped to a crawl and the drop oits occurring again ( constant no internet on sky q and mini ( cabled)) has got provressively worse during day and our wifi is now crawling at 20mbs..... direct ethernet to hub on mac is fine....

 

is there an issue with rhe routers? this seems odd, 3 in a year is  not

xoat effective for anyone! πŸ™‚  and a pain restting names and taking hubs back to the  post office.

 

anyone else having the same! 

 

best wishes

 

 

 

 

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This message was authored by mormegil This message was authored by: mormegil

Re: 4.2 Router problems? anyone else?

I take it you have check the electrics are up to date giving the age of the property and it's not something with the power damaging the hubs?

ianwoodward
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This message was authored by ianwoodward This message was authored by: ianwoodward

Re: 4.2 Router problems? anyone else?

yep theyre fine, never been  an issue in the 25 plus years here. Weirdly prior to the fibre install we had one replacement router in 3-4 years so its a recent thing. 

 

just weird that ethernet is fine but wifi now almost non existent even on the booster! 

This message was authored by JimM1 This message was authored by: JimM1

Re: 4.2 Router problems? anyone else?

@ianwoodward 

From the link at the top, follow and post your router stat's so the forum can check.

Although on all LAN connection there can be issue's also.

This message was authored by Chrisee This message was authored by: Chrisee

Re: 4.2 Router problems? anyone else?

Posted by a Superuser, not a Sky employee. Find out more

@ianwoodward it is vanishingly unlikely to be a hub fault. In general Sky's hubs while not being that high a spec are reliable and last for many years and for you to have had 3 bad ones is so unlikely to be ignored. Sky agents send these out to get customers off the phone when there is not an obvious issue..

 

It is worth posting your hub's stats as suggested above use these instructions Find your Sky Broadband router statistics 

 

Solid walls is extremly bad for wifi as you post. What wifi that does get between rooms will likely to be the 2.4GHz band which has a longer range than the 5GHz band. Unfiortunately the 2.4GHz band can be affected by interference from other networks. However I think your issue is more thst your Q boxes hotspots are lost due to their networking issues

 

If a directly wired Mac is OK but your Q boxes are not are you using powerline adapters that use the mains wiring for those by any chance? These units can become unreliable and if a reset of the adapters doesnt help move the adapter to a different wall socket and never use trailing sockets for these units.  

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Sth70 This message was authored by: Sth70

Re: 4.2 Router problems? anyone else?

Have fibre installed same problem,sky are sending replacement hub 4β€’2, till.new installation good wifi in.all rooms.I believe these hubs are not good enough for fibre and they should give the wi fi max hub.

 

 

This message was authored by Chrisee This message was authored by: Chrisee

Re: 4.2 Router problems? anyone else?

Posted by a Superuser, not a Sky employee. Find out more

whst issues are you having? Sky definitely wont be supplying the new hub as standard anytime soon and frankly while faster has similar range as the standard fibre hub..

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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