4.2 Router problems? anyone else?

[ianwoodward]

Hello, 

we bave 500mbps fibre, given our home has walls like a nuclear bunker ( built 1800's) we gave up mesh/decenr wifi years ago. Everything is cabled cat 6 and fairly new, we have a cabled sky wifi booster in the kitchen which has served really well. Being cabled males repubkeshooting a wee bit easier sometimes .

My question is, we are on our 3rd router in under a year. the last one sent in december following sky checking everything  and findind the set up fine but the router was dropping connections for everything. 

Yesterday we noticed rhe wifi speeds dropped to a crawl and the drop oits occurring again ( constant no internet on sky q and mini ( cabled)) has got provressively worse during day and our wifi is now crawling at 20mbs..... direct ethernet to hub on mac is fine....

is there an issue with rhe routers? this seems odd, 3 in a year is  not

xoat effective for anyone! 🙂  and a pain restting names and taking hubs back to the  post office.

anyone else having the same! 

best wishes

[mormegil]

I take it you have check the electrics are up to date giving the age of the property and it's not something with the power damaging the hubs?

[ianwoodward]

yep theyre fine, never been  an issue in the 25 plus years here. Weirdly prior to the fibre install we had one replacement router in 3-4 years so its a recent thing. 

just weird that ethernet is fine but wifi now almost non existent even on the booster! 

[JimM1]

@ianwoodward 

From the link at the top, follow and post your router stat's so the forum can check.

Although on all LAN connection there can be issue's also.

[Chrisee]

@ianwoodward it is vanishingly unlikely to be a hub fault. In general Sky's hubs while not being that high a spec are reliable and last for many years and for you to have had 3 bad ones is so unlikely to be ignored. Sky agents send these out to get customers off the phone when there is not an obvious issue..

It is worth posting your hub's stats as suggested above use these instructions Find your Sky Broadband router statistics 

Solid walls is extremly bad for wifi as you post. What wifi that does get between rooms will likely to be the 2.4GHz band which has a longer range than the 5GHz band. Unfiortunately the 2.4GHz band can be affected by interference from other networks. However I think your issue is more thst your Q boxes hotspots are lost due to their networking issues

If a directly wired Mac is OK but your Q boxes are not are you using powerline adapters that use the mains wiring for those by any chance? These units can become unreliable and if a reset of the adapters doesnt help move the adapter to a different wall socket and never use trailing sockets for these units.  

[Sth70]

Have fibre installed same problem,sky are sending replacement hub 4•2, till.new installation good wifi in.all rooms.I believe these hubs are not good enough for fibre and they should give the wi fi max hub.

[Chrisee]

whst issues are you having? Sky definitely wont be supplying the new hub as standard anytime soon and frankly while faster has similar range as the standard fibre hub..

[lucydawn]

On your sky q boxes disable the 2.5gb signal as it conflicts between 5g and 2.5g on the sky systems .we had that issue since doing that no more drop outs .no need to do it on connected devices only the sky q kits.

[Garyc22]

I was aksed to switch to a 4.2 router, and have had nothing but trouble since. speeds dropped for 70mbps to 30mbps with upload speed of 2mbps

I have had 2 x 4.2 routers now the first one couldnt hold a connection. the second is so slow.

I plugged in my old router and speeds go straight back up to 60mbps

Clearly a bad batch and the outsourced customer service are as useful as a choclate teapot.

[FLC]

@Garyc22 

I had a brand new SR203 which would also only connect at half speed for no discernable reason. But yours is the only other report of that I've seen.

[Garyc22]

I even had an open reach engineer test the line. It was showing 78 Mbps. Sky technical support tried to say their was an issue with the line an hour after the engineer tested it and said there wasnt. I have a new router been sent out so will provide an update in a few days.

[Archie24]

I never belive the Sky Guarantee of guaranteed service.  My speeds dropped to negligible repeatedly between 4pm and 6pm.. using speed test it was clear it was being throttled back. Everything was dropping in the house.

Repeated replacement routers . I just decided to repeatedly complain hopefully they would readjust and reset the throttle. 

Run speed test at various times and check if it drops at a specific time also.

[TimmyBGood]

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@Archie24 wrote:

I never belive the Sky Guarantee of guaranteed service.  

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That's wise because there's no such thing: what's 'guaranteed' is a small refund if the specified minimum service isn't delivered.