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Discussion topic: £36 for 4.2mbs of internet?!? COME ON SKY ! SORT IT OUT

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Hannahellie
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This message was authored by Hannahellie This message was authored by: Hannahellie

Re: £36 for 4.2mbs of internet?!? COME ON SKY ! SORT IT OUT

We are between 2 villages but not in the back and beyond. We have 2 Giga clear fibre optic boxes at the end of our drive but they will charge over £1000 to run the cable to the house that is only 20/30 meters away.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: £36 for 4.2mbs of internet?!? COME ON SKY ! SORT IT OUT

Posted by a Superuser, not a Sky employee. Find out more

@Hannahellie 

 

Gigaclear is an altnet (private) ISP laying their own optical infrastructure in competition with Openreach, and so can choose to charge whatever they like for making the physical connection to an individual property.

 

Unfortunately your Openreach circuit is really poor, but Openreach is very unlikely to improve any copper provision these days while they concentrate resources on the national FTTP roll-out.

 

Perhaps worth noting that as you are well below the USO obligation you could potentially attempt to claim under that through the regulated USO provider, which is BT Broadband.

 

https://www.bt.com/broadband/USO 

 

With Openreach provision being that bad, Sky can't and won't do anything except (probably) offer to let you leave your contract with them without penalty, and you wouldn't get a better speed from any Openreach-based ISP.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by jamesn123 This message was authored by: jamesn123

Re: £36 for 4.2mbs of internet?!? COME ON SKY ! SORT IT OUT

Posted by a Superuser, not a Sky employee. Find out more

@Hannahellie 

You are stuck unfortunately. Openreach wont improve your line because they are focusing on FTTP deployment.

If you go to https://www.openreach.com/fibre-checker and put your address in it will tell you if Openreach plan to upgrade your area to FTTP and if so, what date they plan to do the works.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: £36 for 4.2mbs of internet?!? COME ON SKY ! SORT IT OUT

Posted by a Superuser, not a Sky employee. Find out more

@Hannahellie wrote:

We are between 2 villages but not in the back and beyond.


For information, the speed curve for FTTC over decent pure copper cable is very predictable and based on laws of physics.

 

FTTC-speed-against-distance (1).png

 

However, bad copper (or copper-clad aluminium) severely impacts this.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: £36 for 4.2mbs of internet?!? COME ON SKY ! SORT IT OUT

Posted by a Superuser, not a Sky employee. Find out more

@Hannahellie wrote:

 We have 2 Giga clear fibre optic boxes at the end of our drive but they will charge over £1000 to run the cable to the house that is only 20/30 meters away.


Personally I'd be tempted to try to negotiate that with them.  Having the kind of bandwidth Gigaclear can deliver over their private optical network would significantly increase the value of your property, while your current appalling Openreach provision is a distinctly negative feature for both yourselves and any prospective future occupants.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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