2 Modems/routers

[Diane57des]

Like a lot of people there are 2 people in the household working from home. Often our Zoom meetings clash and our broadband won't support this.

How can we get round this, is it possible to have 2 separate modem/routers?

[TimmyBGood]

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@Diane57des wrote:

How can we get round this, is it possible to have 2 separate modem/routers?

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Only if you have two phone lines each with a separate broadband subscription, typically from two different ISPs.

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

Any reasonable FTTC connection should be able to handle more than one concurrent Zoom/Teams session, but ADSL may well not do so.

[jamesn123]

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@TimmyBGood wrote:

Any reasonable FTTC connection should be able to handle more than one concurrent Zoom/Teams session, but ADSL may well not do so.

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@Diane57des Should be noted that this many not strictly apply if you are both using WiFi. It may be you are in a poor location for WiFi interference. 

[Diane57des]

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYRKV4S

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

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Devices connected to your home network

Device Name MAC Address UNKNOWN 82:01:28:f5:af:8a UNKNOWN 42:20:b8:2e:1a:a9 SkyBooster4 9c:31:c3:ff:4b:31 amazon-f19291475 f0:27:2d:08:c6:a1 UNKNOWN 14:91:38:d2:27:76 Apple-TV d0:03:4b:f1:b2:12 SKY+HD 90:02:18:2a:51:22 SKY+HD 90:02:18:4c:f5:99 

[cookiemonsteruk]

@Diane57des 

For your hub stats you need to

Click maintenance at the top

Sign in with username admin, password wifi password or sky

Click show statistics at the bottom

And post the table

[Diane57des]

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 242712 372000 0 1337 1488 03:25:29 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 75960 11411 0 17580 166 03:26:14 WLAN (5 GHz) Up 778085 486701 0 636673 50771 03:25:37

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Broadband Link Downstream Upstream Connection Speed 79999 kbps 19999 kbps Line Attenuation D1(8.0 dB) , D2(18.5 dB) , D3(28.6 dB) U0(2.6 dB) , U1(13.8 dB) , U2(21.7 dB) Noise Margin 5.2 dB 14.1 dB

[GD1 · Accepted solution]

@Diane57des  You are getting the maximum line sped on FTTC of 80mbps down & 20mbps up, you are also using wifi exclusively and this is where your issues lie.

If you can try and use ethernet between PC/Laptops & router especially when using things like zoom which are data heavy applications.

[cookiemonsteruk]

@Diane57des 

Zoom meetings are not data hungry 

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SUPPORT

1. Zoom Support 
2.  Getting Started with Zoom 
3.  Download and Install 
4.  System Requirements

Zoom system requirements: Windows, macOS, Linux

Last Updated: May 23, 2022

This article lists the requirements for using the Zoom desktop client on Windows, macOS, and Linux.

This article covers:

• System requirements
• Supported operating systems
• Supported tablet and mobile devices
• Supported browsers
• Processor and RAM requirements
• High-DPI support
• Bandwidth requirements

System requirements

• An internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
• A webcam or HD webcam - built-in, USB plug-in, or:
  • An HD cam or HD camcorder with a video-capture card
    Note: See the list of supported devices.
  • Virtual camera software for use with broadcasting software like OBS or IP cameras
    Note: For macOS, Zoom client 5.1.1 or higher is required.

Supported operating systems

• macOS X with macOS X (10.10) or later
• Windows 11*
  *Note: Windows 11 is supported on version 5.9.0 or higher. 
• Windows 10*
  *Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
• Windows 8 or 8.1
• Windows 7
• Ubuntu 12.04 or higher
• Mint 17.1 or higher
• Red Hat Enterprise Linux 6.4 or higher
• Oracle Linux 6.4 or higher
• CentOS 6.4 or higher
• Fedora 21 or higher
• OpenSUSE 13.2 or higher
• ArchLinux (64-bit only)

Supported tablet and mobile devices

• iOS and Android devices
• Blackberry devices
• Surface PRO 2 or higher, running Windows 8.1 or higher
  Notes:
• Tablet PCs running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
• Tablet PCs only support the desktop client.

Supported browsers

• Windows: Edge 12+, Firefox 27+, Chrome 30+
• macOS: Safari 7+, Firefox 27+, Chrome 30+
• Linux: Firefox 27+, Chrome 30+

Note: Some features in the web client are not supported on Internet Explorer.

Processor and RAM requirements

	Minimum	Recommended
Processor	Single-core 1Ghz or higher	Dual-core 2Ghz or higher (Intel i3/i5/i7 or AMD equivalent)
RAM	N/A	4 Gb

Notes:

• Dual and single-core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen-sharing performance on laptops, we recommend a quad-core processor or higher.
• Linux requires a processor or graphics card that can support OpenGL 2.0 or higher.

High-DPI support

• High-DPI displays are supported in Zoom version 3.5 or higher

Bandwidth requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3G, WiFi, or wired environments.

Recommended bandwidth for meetings and webinar panelists:

• For 1:1 video calling:
  • For high-quality video: 600kbps (up/down)
  • For 720p HD video: 1.2Mbps (up/down)
  • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
• For group video calling:
  • For high-quality video: 1.0 Mbps/600kbps (up/down)
  • For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
  • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
  • For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
• For screen sharing only (no video thumbnail): 50-75kbps
• For screen sharing with video thumbnail: 50-150kbps
• For audio VoiP: 60-80kbps
• For Zoom Phone: 60-100kbps

Your speeds should quite easily cope

[Diane57des]

Thanks everyone 

[Diane57des]

Yes but 2 of us doing group Zoom our speeds just don't support it. Just freezes constantly 

[jamesn123]

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@Diane57des wrote:

Yes but 2 of us doing group Zoom our speeds just don't support it. Just freezes constantly 

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Your speeds do support it, just not over unreliable, crowded WiFi connections.