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Discussion topic: 2 Days in and not getting minimum guaranteed Speed.

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This message was authored by: jimsarah53

Message posted on ‎17 Jan 2025 12:56 PM

2 Days in and not getting minimum guaranteed Speed.

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Guaranteed 100mbps... Also 2 bed Bungalow and signal from Router barely reaches the bedrooms 8 meters away.

 

New Hub, New Line, any ideas? Or am I going to be paying for something I am not getting? Our old Broadband and HUB was always the same speed never dropped.

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎17 Jan 2025 01:03 PM - last edited: ‎17 Jan 2025 01:37 PM

Re: 2 Days in and not getting minimum guaranteed Speed.

Posted by a Superuser, not a Sky employee. Find out more

@jimsarah53 

 

That's certainly a poor Hub speed for FTTP: the minimum is supposed to be 100Mbs.  Unfortunately Sky won't entertain a claim against the Speed Guarantee for the first 14 days, despite the 'training period' only applying to FTTC.

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

 

Note that WiFi coverage is different to line speed, and it's best not to conflate the two issues when talking to Sky.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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