2

This discussion topic has been answered Discussion topic: 1st gen Ring Door Bell not connecting

Reply
This message was authored by: Gwaddell

1st gen Ring Door Bell not connecting

Recently moved to gigafast braodband, very good i have to say, however every device that connected on my previous provided has worked seemlessly with the exception off my ring doorbell, stays offline, I have done many hard reboots, Ring.com advise that it could be to do with the new router giving both 2.4ghx & 5ghx, i disabled 5ghx to see if that worked - still the same, any body had anything similar.


Best Answers
Avatar for Gwaddell
Level 1 icon
Topic Author
This message was authored by: Gwaddell Answer

Re: 1st gen Ring Door Bell not connecting

Hi Timmy, yeh already checked that and it is set a WPA2, i disbaled 5ghz and ran it on 2.4ghz only, still not luck, just renewed the subscription or i would have chucked it

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: TimmyBGood

Re: 1st gen Ring Door Bell not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Gwaddell 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Avatar for Gwaddell
Level 1 icon
Topic Author
This message was authored by: Gwaddell Answer

Re: 1st gen Ring Door Bell not connecting

Hi Timmy, yeh already checked that and it is set a WPA2, i disbaled 5ghz and ran it on 2.4ghz only, still not luck, just renewed the subscription or i would have chucked it

Did this answer not help you?

Reply
Answered - Go to Answer