0.5 mb speed

[Dan7777]

My internet is running at just 0.5mb.

i have done all of the recommended trouble shooting steps and no progress.

please sort this as a priority. 

[Hopeful1]

Dan7777

bear in mind you are posting in a User forum, not a support section where you log a support call and they get back to you.

You need to get on the phone, ask for your minimum guaranteed speed and start asking for money back

Good luck!

[GD1]

@Dan7777  This is a customer helps customer community nothing will be sorted on the back of a forum post, no one at Sky will know who you are or your account details.

For the community to help please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Dan7777]

Summary Status We configure your Sky Hub with all the settings to enable it to work straight away. Advanced users will find links below to common settings you may wish to change. For more settings select the menu options at the top of this page. Status of your broadband and WiFi network Broadband Connected WiFi Enabled WiFi Network Name (SSID) SKYAHI4R WiFi Network Visible Yes Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz) WiFi Encryption WPA2-PSK VoiceConnected Devices connected to your home network Device Name MAC Address UNKNOWN ae:50:9e:94:5d:c5 SonosZP 5c:aa:fd:4f:5f:ea UNKNOWN 8e:ba:4d:47:c0:ea SonosZP 5c:aa:fd:79:99:9e UNKNOWN 94:9f:3e:7e:34:66 LGwebOSTV b4:e6:2a:d3:af:4c SKY+HD d0:58:fc:e7:e0:92

[Hopeful1]

@Dan7777 

Appreciate you are out of yout depth there.

How did you get to conclude that your speed is 0.5mb?  Where did you measure that, How did you do that?  the more details you add, the more we are likely to pick up on the cause.

The information that you posted, shows which devices you have connected to your WIFI network and further complicates. 

Are you able to power down all those devices (unplug them from the wall outlets!) and then use a laptop/pc to connect to your router. (ie take the whole WIFI aspect out of the equation and have a power and phone line go into your router, then 1 network cable to your computer)