very slow internet, Please Help

[Cezar32]

Hello. From Friday, my internet is very slow, the speed via wifi is about 2mb and 8mb via cable. the upload speed is probably ok because it is 20mb. I reset my router, did everything as per sky.com manual and still nothing. I have Sky Broadband Superfast. please help

[cookiemonsteruk]

@Cezar32 

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also are you speedtesting via wifi

[GD1]

@Cezar32  If you post your router stats the forum will be able to help, this link explains how to get them  https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Please be aware when posting images they will need to be approved by the forum so won't show straight away.

[Cezar32]

Router Statistics

System Up Time: 00:41:38

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 125662 129242 0 10616 5742 00:40:27 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 24497 19176 0 1490 0 00:40:00 WLAN (5 GHz) Up 138054 126207 0 530233 38638 00:39:40

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 79891 20000 Line Attenuation (dB) DS1:3.9    DS2:10.2    DS3:16.7 US0:2.4    US1:8.1    US2:12.4 Noise Margin (dB) DS1:6.3    DS2:6.2    DS3:6.2 US0:13.0    US1:9.9    US2:9.8

---

Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

I tested via wifi and cable

[Cezar32]

[GD1]

@Cezar32  Your line speed is 79mbps download, if you test over ethernet you should should get close to that assuming no other app, devices etc are consumi g any data.  Have you tried using fast.com to speed test, what are the results?

You do need to ensure nothing else is being used such as xbox/ps4s, netflix, prime etc as they will be consuming data.

[Cezar32]

on fast.com via wifi is only 2mb and via ethernet 8-10mb

[Highlinder]

@Cezar32Looking at those router stats, did you run the speed test when you rebooted the router or before for the Ethernet test?

[cookiemonsteruk]

@Cezar32 

Your stats show ethernet hasn't been connected for at least 40 hours. If you are testing via wifi on a mobile device then its likely on the 2.4ghz band which is slow

[Cezar32]

I tested before resetting. I always had a minimum of 50mb via wifi and now only 2mb. something must be wrong if a few days ago it was ok.

[GD1]

@Cezar32  Wifi interference could be the cause. 

Could you do a speed test over ethernet please.

[Highlinder]

@Cezar32Have you tried to change the Wi-Fi channel if you live in a built-up area it be other networks around you are causing issues. But if that is not the case then how long have you had the router you got given by Sky.

[Cezar32]

a few days ago I did not have any interference and now I have?

[Cezar32]

I have this router for about 2-3 years

[GD1]

@Cezar32  Yes, it can happen, wifi can get interference from a number of sources. Simply because it was ok one day doesn't mean it would be the next day, that is how wifi works, if you use a wifi analyser app on your phone you will see how many wifi signal are showing and some are probably clashing on the same chanels.