sky broadband booster not connecting to the Hub

[General+SKY+user]

Since yesterday, my Sky broadband booster hasn't been connecting to the router and I cant seem to find the reason. Any ideas?

[General+SKY+user]

By the way I've tried WPS, but it hasnt worked

I've tried an ethernet cable, it works but when I unplug it, it disconnects (not to mention the only ethernet cable I have is a 0.3m one

[jamesn123]

@General+SKY+user 

When you disconnect the ethernet cable does it disconnect even if you leave the booster right next to the hub?

[General+SKY+user]

Thats what happens, yes.

[jamesn123]

@General+SKY+user 

Other than holding the reset button for 20 seconds and trying again im afraid you'll need to contact Sky for a replacement

[General+SKY+user]

Oh, okay. Btw how much is the fee?

[jamesn123]

@General+SKY+user 

If you originally obtained the booster from Sky you should be able to get a replacement free of charge since its faulty