Broadband price change

[Soph92UK]

Hey,

We have noticed our broadband went from 43 up to 90 something without us agreeing or signing up to an 'upgrade' / new package.

I want to be refunded this difference and cancel it - as going forward it's charging us this. 

How can this be done?

Thanks, Sophie

[cookiemonsteruk]

@Soph92UK 

Sounds more like a period of discounted prices has come to an end

Contact sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone to see if you can renegotiate you prices

[jamesn123]

Hi @Soph92UK 

I dont really see how that is possible. Are you sure your TV bill isnt included in that cost too and its gone up due to your offer period ending?

You'll need to call Sky to get specific costings or look at your bill in the my Sky app. Also worth noting you wont be eligible for any sort of refund on services you've already paid for unless Sky have made a billing error.