restricitions

[hdesai12]

H

I paid the overdue late payment fee on my mobie account yesterday and my mobile is still restricted, please can you reinstate my mobile privilages 

Also, I should get a refund for this £11.60 as i made manual payments on 26th so not inline with my due dates as I did not realise my DDs were cancelled and as you know it take 2-3 working days to show cleared on my account 

Kind Regards

Hiten

[Daniel0210]

@hdesai12 

Have you set up a new continuous payment method? Before they reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If your account remains in arrears for 56 days Sky may terminate the account.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant, especially at a weekend when the banks are closed.

If you disagree with Sky about a charge or payment etc, then once you’ve done the above you should be able to talk to Customer Services to resolve it.

By the way you aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum and there will be no contact from Sky.

[hdesai12]

HI

Yes i made the outstanding payment yesterday and set up a Direct debit also

Thanks

Hiten

[Daniel0210]

@hdesai12 

Okay. As stated above you will just wait for your payment to clear into Skys account.