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This discussion topic is read only Discussion topic: randomly turns off when gaming

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This message was authored by: TotallyWifi

randomly turns off when gaming

Everytime I play a game or go onto too many sites that use up alot of internet my sky q wifi box randomly disconnects or even turns off the internet and reboots.

 

I have tried resetting, unplugging for 30 seconds and plugging in and waiting 30 seconds, unplugging the socket and etc.

 

I am playing on ethernet so no it isn't a connection problem and if it was an issue wouldn't make much sense as I already said the router ITSELF turns off. 

 

IF anyone has the same issue or has something to make ease the pain of this awful router please reply.

 

And NO Mr.Sky employee#423 i will not be getting an upgrade or another router.

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This message was authored by: Chodley

Re: randomly turns off when gaming

Posted by a Superuser, not a Sky employee. Find out more

What are you playing the games on? The Sky box?

This message was authored by: Invisiblename

Re: randomly turns off when gaming

Posted by a Superuser, not a Sky employee. Find out more

@TotallyWifi  Maybe repost this in the Sky broadband forum as this seems to have nothing to do with Sky Q tv

I am just another Sky customer!
This message was authored by: Skull+Treaty

Re: randomly turns off when gaming

Posted by a Superuser, not a Sky employee. Find out more

@TotallyWifi wrote:

And NO Mr.Sky employee#423 i will not be getting an upgrade or another router.


Did you speak to Mr.Sky employee#423 on the 'phone about the issue and he recommended to upgrade the router (or offer a replacement if the current one is dodgy)?

This message was authored by: Chodley

Re: randomly turns off when gaming

Posted by a Superuser, not a Sky employee. Find out more

@Invisiblename  Yeah I don't know what a "sky q wifi box" is - a booster?

This message was authored by: GuybrushThreepw

Re: randomly turns off when gaming


@Chodley wrote:

@Invisiblename  Yeah I don't know what a "sky q wifi box" is - a booster?


Perhaps an alternative name for the Sky Q Hub?

The centre one here! 

This message was authored by: Invisiblename

Re: randomly turns off when gaming

Posted by a Superuser, not a Sky employee. Find out more

@GuybrushThreepw wrote:

@Chodley wrote:

@Invisiblename  Yeah I don't know what a "sky q wifi box" is - a booster?


Perhaps an alternative name for the Sky Q Hub?

The centre one here! 


No, because the OP refers to a "router", which the Sky Q hub is certainly not.

I am just another Sky customer!
This message was authored by: Skull+Treaty

Re: randomly turns off when gaming

Posted by a Superuser, not a Sky employee. Find out more

The Sky Q Hub would be a modem-router combo

This message was authored by: Invisiblename

Re: randomly turns off when gaming

Posted by a Superuser, not a Sky employee. Find out more

@Skull+Treaty wrote:

The Sky Q Hub would be a modem-router combo


Ah, that shows what I know about Sky broadband..... zilch!

I am just another Sky customer!
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