phone was disconected

[discoveramber]

i need help. I downgraded my package to broadband+talk (no sky tv), after that change my phone was disconected. please help

[Mark39]

Do you still have broadband? If so, it's unlikely that your phone service has been disconnected.

[discoveramber]

yes, i still have broadband

[discoveramber]

my phone is displaying 'check the phone line'. I have checked and all is connected

[Mark39]

That sounds like a fault, then.

If your phone plugs into your Sky Hub, try switching off the Hub for 30 seconds or so, to see if it fixes it. 

If your phone plugs into the normal wall socket, test your connection via via link here: https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If a fault is detected you should be able to book an engineer there and then.

If ypu still have no dial tone after either of the above checks, post back and someone here will alert Sky for you and arrange an online chat.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you. 

[discoveramber]

diagnostics shows all good but still phone line doesnt work

[Mark39]

OK, Sky have invited you to chat online- look out for the chat bubble.