This discussion topic is read only Discussion topic: hi TELEPHONE Issue

This message was authored by: MikeMoon69 · ‎07 Jun 2021

Hi have no phone service now, for quite some time this has persisted: Anytime I try the voice message comes up ''the number you have dialed has not been recognized'' whenever trying to phone to the phone or out from it, anyone else have a problem?

North Wales Flintshire area

This message was authored by: cookiemonsteruk · ‎07 Jun 2021

@MikeMoon69

You will need to contact sky on 150 from a sky mobile or
0333-7591-018 from any other phone

to see what the issue is

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Highlinder · ‎07 Jun 2021

@MikeMoon69Do you have any other means to get in touch with Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: MikeMoon69 · ‎07 Jun 2021

thanks CookieMonster, hav sent them an email. . . .thanks for the extra contact details

This message was authored by: MikeMoon69 · ‎07 Jun 2021

hi Highlinder, yes email & mobile, sent mesg now, so shall wait to hear what issue is, phone seems to be working fine I think it's the line

This message was authored by: cookiemonsteruk · ‎07 Jun 2021

@MikeMoon69

Better to ring the email address is a veritable blackhole

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Highlinder · ‎07 Jun 2021

@MikeMoon69You will not get an answer via e-mail, you will have to call Sky in order to get the line fault logged so Sky can get Open reach out to fix it.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Daniel0210 · ‎07 Jun 2021

@MikeMoon69

have you tried this link first?

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This message was authored by: MikeMoon69 · ‎07 Jun 2021

Thanks, they did pick up my email and replied by calling, external fault and they've booked open reach,

all the best

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