This discussion topic is read only Discussion topic: charged for a call I didn't make

This message was authored by: ETH182 · ‎09 Jun 2021

Hello all, this is very odd, apparently a call to the USA was made from my number, and obviously I was charged for it, not an expensive or long call, 39 seconds £1.75, but when I checked my call log onmy ohone, I never delete my calls, on that day I made no calls whatsoever!

@skymobile

This message was authored by: GD1 · ‎09 Jun 2021

@ETH182 You'll need to call Sky to disucss this as the forum doesn't now have account access

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome · ‎09 Jun 2021

Give Sky a call via the free 150 number from your phone. Stay on the line for as long as you can and don't hangup when asked to do so or to go online. When asked why you are calling say technical.

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This message was authored by: dexterboy · ‎18 Dec 2021

I've been charged for a call to the speaking clock which, my wife nor I have definitely not made. I have contacted sky but their operatives are insisting that the call was made. I will not be renewing my contract. More or less telling me that I'm a liar. Not happy!

This message was authored by: SKY1992bf · ‎18 Dec 2021

@dexterboy It's hard to see how a call can appear on your bill without your knowledge

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This message was authored by: Mark39 · ‎18 Dec 2021

@dexterboy previous forum posts indicate that Openreach occasionally make calls to the speaking clock to test the line during maintenance or repair work (that you may not necessarily be aware of). If you consider the charge to be unreasonable, you could raise it with Sky as a formal complaint (i.e. in writing).

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