When will I get my refund?

[jillswills]

Would like to know when I will receive the £54+  credit on my account. It is over a month since I left Sky?

[caesarome]

It can take up to 6 weeks but if you call Sky then it should be returned to you within a week.

[TechmanagerMal]

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@jillswills wrote:

Would like to know when I will receive the £54+  credit on my account. It is over a month since I left Sky?

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• As @caesarome suggests and follow this advice to get to an adviser - click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home
• If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will then be asked for a mobile number, give the number but DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• I hope this helps.