This discussion topic is read only Discussion topic: How to cancel online

This message was authored by: SarahEdge · ‎05 Jun 2021

How do I cancel my Sky without speaking on the phone? Cant find the link online?

This message was authored by: SKY1992bf · ‎05 Jun 2021

@SarahEdge You can't officially cancel online

you can try the chat facility on this link - just click the yes I need more help button

https://www.sky.com/help/articles/cancel-sky-tv#still-need-hand

but failing that you will have to phone I'm afraid

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SarahEdge · ‎05 Jun 2021

whats the number please? so hard to find info!

This message was authored by: SKY1992bf · ‎05 Jun 2021

@SarahEdge The number can be found by clicking on the number more help drop down at the very bottom of this link

https://www.sky.com/help/home

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: TechmanagerMal · ‎06 Jun 2021

@SarahEdge wrote:
How do I cancel my Sky without speaking on the phone? Cant find the link online?

That's the "Need More Help?" button as @SKY1992bf says and then follow this advice -
If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
When you call you will be asked if the call is to do with mobile say "No"
You will then be asked the nature of the call say " Technical "
You will then be asked for a mobile number, give the number but DO NOT hang up when it says to do so.
It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
I hope this helps.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.

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