Washed out muddy picture and not bright? Really bad viewing angles and image artefacts. Multiroo

[dbader]

@Joe-Bow

No particular channel. It also looks as though resolution has been altered too.

Since I have had this set up from October last, many issues have arisen, and eventually resolved themselves, so I am not too worried. Its just that anything affecting the TV picture is sort of worrying. 

[Joe-Bow]

@dbader  Just flicked through a variety of channels on the OLED with the puck but can't see anything like you describe.  Colourisation looks good to me.

[Aaln]

Not muddy imo. Washed out more like?

Auto settings is what I've left ours on and figured they would update it sooner or later when the picture from the tv is actually analysed and I bet it is deemed not accurate. 

[Lb197810]

We have had sky glass for a month. Initially didn't get on with the operating system so cancelled the sky glass subscription, and reverted back to sky Q but kept the tele. The picture quality is poor as everyone has mentioned. It is like it has a sepia filter and everything looks like it is set in dusk. 
I have registered my complaint and they have been looking at replacing but as we do not have a sky glass subscription they do not have a policy to replace potentially faulty sky glass tvs that do not have a subscription. I can not see how this is possible 

[fizzdisco]

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@Lb197810 wrote:

We have had sky glass for a month. Initially didn't get on with the operating system so cancelled the sky glass subscription, and reverted back to sky Q but kept the tele. The picture quality is poor as everyone has mentioned. It is like it has a sepia filter and everything looks like it is set in dusk. 
I have registered my complaint and they have been looking at replacing but as we do not have a sky glass subscription they do not have a policy to replace potentially faulty sky glass tvs that do not have a subscription. I can not see how this is possible 

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That doesn't sound right at all. If the TV is faulty then Sky must repair or replace it, regardless of whether you are paying for a subscription. They have supplied the hardware and that hardware is guaranteed for 2 years according to all their promotional material. 

[Alexwesley93]

Nothing to do with so called "panel limitation".......there's nothing wrong with the panel, all you have to do is going to settings, picture settings, turn off the auto backlight, then go to backlight, turn down one click, then turn it all the way back to maximum....makes a HUGE difference as when it comes out the box it IS in eco mode which is why it LOOKS like it's in eco mode.... because it is....when the settings are done, the picture looks absolutely beautiful!!!

[Lb197810]

That's great thank you. Would you mind share all of your picture settings?

[Alexwesley93]

Yeah of course pal. They are as follows:

Auto backlight: off 

Backlight: 100 

Aspect ratio: auto 

Dolby vision picture mode: bright 

Default streaming format: UHD (if you've got 4k HDR content)

Custom settings:

Contrast: 50

Sharpness: 0

Video brightness: 50

Colour saturation: 50

Hue/tint: 50

Local dimming: ON (gives darker, more accurate blacks).

White balance : standard (D65)

[Alexwesley93]

Oh. When you change the backlight settings after turning off auto backlight, make sure you turn it down one first to make sure it's properly unlocked, then turn it all way up....

I don't know.if they fixed it. But when I got the glass, when you turnt auto backlight off, and went to turn up the backlight, it wouldn't change unless you turn it down one first.

[TimmyBGood]

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@Alexwesley93 wrote:

Nothing to do with so called "panel limitation".......there's nothing wrong with the panel

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That's not entirely correct: Sky have seen fit to specify a distinctly budget item coupled with underwhelming backlighting, and many (including my first one) appear to be actually faulty and require replacement.  However, adjusting the settings you suggest can certainly help get the best out of a rather limited bit of hardware.

[Alexwesley93]

I will agree with you on the fualty part ..if you've got a faulty one with backlight bleed it'll never look right....I won't deny, it took me 3 sets to get a perfect working order one....but I'm not sure it was actually design faults to be honest...I fully blame it on panther delivery service, as the way they treated the box when carrying it in ews absolutely disgusting.....they really man handled it, turning it upside down (which you should NEVER do with a TV) they were banging it off the walls, off the floor etc...was horrifying to watch!! The first set I had, had really bad backlight bleed, and the bottom right speaker ended up popping within weeks of having it ....so...I arranged a replacement....the replacement was WORSE condition than the one I gave back!!! Not only that, there was dead pixels in the top left hand corner, worse backlight bleed than the last, and the SAME speaker was already popped. And worse again...not only that, it wouldn't connect to my glass account ...funny thing is...I asked for them to wait while I made sure it was okay. Well, they put it together, plugged it in and they pretty much ran out of the door, and were gone .....I reckon they knew they'd busted it .....but the third one, after I complained to sky about the disgusting way that panther was handling the TV's, When panther arrived, they were so l, so so so careful with it...and...low and behold... perfect working order....and, since I putting the CORRECT settings...it looks beautiful, and is very bright....the reason why QLED TVs don't have as high nit count as OLED, is because QLED is genrall brighter anyhow...OLED's are naturally darker colours due to the way of displaying. Therefore OLED needs a higher nit count.....anyhow, besides that, when you get a properly functioning unit, it looks absolutely beautiful, as does mine, once the CORRECT settings are applied

[fizzdisco]

@Alexwesley93 

I'd question your 'CORRECT' settings, which appear to just have everything turned up to maximum. 

If you're viewing SDR content with the backlight at 100 then you have left absolutely nowhere for HDR content to go. 

I totally agree though about Panther. No reputable AV retailer would continue to employ such a shocking bunch of idiots for mishandling products in the way they have done. If Richer Sounds or John Lewis started getting reports of TVs being delivered in such a fashion they'd sort it out. It's just further evidence of the shambolic nature of the whole Glass service.

I wouldn't take a Glass TV from Sky even if it came free with the subscription.  

[Godfrey]

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@Alexwesley93 wrote:.......the reason why QLED TVs don't have as high nit count as OLED, is because QLED is genrall brighter anyhow...OLED's are naturally darker colours due to the way of displaying. Therefore OLED needs a higher nit count.....

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A typical LG G1 OLED TV is reported to achieve a peak HDR 10% luminance of around 846 cd/m2

A typical QLED TV the Samsung QN90 is reported to achieve a peak HDR 10% luminance of around 1470 cd/m2.

If both displays had been carefully adjusted for an accurate image, with the same luminosity, why would the colours not look the same.

Godfrey.

[TimmyBGood]

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@fizzdisco wrote:

I totally agree though about Panther. No reputable AV retailer would continue to employ such a shocking bunch of idiots for mishandling products in the way they have done.

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I rather suspect Sky thought they were contracting for the 'white-gloves' service extolled on the Panther website rather than lone-working subcontractors in budget rental vans...

[fizzdisco]

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@TimmyBGood wrote:

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@fizzdisco wrote:

I totally agree though about Panther. No reputable AV retailer would continue to employ such a shocking bunch of idiots for mishandling products in the way they have done.

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I rather suspect Sky thought they were contracting for the 'white-gloves' service extolled on the Panther website rather than lone-working subcontractors in budget rental vans...

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The white glove thing does seem to be their (odd) USP. 

"its relentless pursuit for excellence in its service offering will allow Panther to provide a seamless and professional delivery experience for Sky customers."

Okaaaaaay. Not quite sure that's living up to the promise.