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Discussion topic: Visit
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Message posted on 09 Jan 2022 11:30 PM
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Visit
We have had 1 positive Covid test in our house. Can you please tell us if you will need to rearrange our engineer?
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Message posted on 10 Jan 2022 05:56 AM
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Re: Visit
What is the engineer due to visit you for, if it is to connect you to the Sky Broadband network from a different supplier then this is done at your local exchange so no visit to your property will be required.
Other than that they will not be able to come into your home as per this:
https://www.sky.com/help/articles/visits-and-orders-covid-19
So you would need to reschedule the visit either via the link in the article or by calling Sky.
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If you need help please provide as much information as you can
Message posted on 10 Jan 2022 08:28 AM
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Re: Visit
Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you.
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