Upload Speed Dropped Drastically

[Sgb1]

We had Sky UltraFast installed yesterday and the results were as expected (1st picture)

All morning the upload speed has droppped drastically resulting in connection drop outs (2nd picture)

Restarted the router a couple of times this morning, and disconnected devices to see if there was any improvements

[Highlinder]

@Sgb1On ultrafast we are unable to see the speed that a user gets, could you run a test from the link below, let it complete and take a screenshot.

https://fast.com/ 

[GD1]

@Sgb1  Are you doing the speed tests over ethernet?   What results do you get with fast.com

[Sgb1]

All of the tests were completed over wifi

Fast results;

[Sgb1]

Reset the router this morning and the results haven't changed.

[jamesn123]

@Sgb1 

Any chance you can complete the tests over ethernet instead? Hard to say when its done over WiFi. 

[Sgb1]

Unfortunately not, as the router is downstairs and my PC is upstairs.

I do have Powerline Adapters, if that would be a better test?

[jamesn123]

@Sgb1 

Probably slightly better yeah but still hard to prove any fault to Sky without showing an ethernet test

[Sgb1]

Hi @jamesn123 

My partner brought his work laptop home.

Please see ethernet speed test from Fast

[jamesn123]

That is very poor. 

Assuming there is nothing connected to the hub that might be doing some sort of upload?

[Sgb1]

Nothing connected. Router has been reset again, so only 1 device connected and still the same result.

Day of install the Upload was 70mbps, now as you can see its awful.

[jamesn123]

@Sgb1 

I've flagged your post to Sky. Look out for an email or message on the forum

[Lisa-P1987]

Thank you for escalating this. We have now sent Sgb1 an invite to chat 🙂