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Discussion topic: Find out Sky hub log in details

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This message was authored by Sharon1972x This message was authored by: Sharon1972x

Find out Sky hub log in details

My Dad has received a new router but binned the card with the broadband router log in details on - there is also no sticker on the router.

 

Do you know how I can find out this information?  The router is connecting to the TV ok, but no one else can access the wi-fi as we have no log in detaills.

 

Thanks

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Find out Sky hub log in details

Posted by a Superuser, not a Sky employee. Find out more

@Sharon1972xWhich router did your dad get sent from the link below.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/which-sky-hub-do-you-have-no 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Find out Sky hub log in details

Posted by a Superuser, not a Sky employee. Find out more

@Sharon1972x wrote:

My Dad has received a new router but binned the card with the broadband router log in details on - there is also no sticker on the router.


I think you're probably stuck: on a current model there are no default credentials to use to log in and only the unique WiFi key works to access the settings.

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Find out Sky hub log in details

Posted by a Superuser, not a Sky employee. Find out more

@Sharon1972x 

There certainly should be a sticker. Have you checked everywhere on the router?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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