Discussion topic: Upgrade

This message was authored by: IaninaMvanwy · ‎29 Jul 2021

I am wondering why I am still paying for my old device despite being eligible to upgarde.

This message was authored by: 63johnw · ‎29 Jul 2021

Hi @IaninaMvanwy you are eligible to upgrade after your first 30 days but you would still have to pay off your current device. Are you saying you have reached the end of your minimum contract term (24 months for swap 12 and 36 months for swap 24)?

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This message was authored by: IaninaMvanwy · ‎29 Jul 2021

Hi. Thank you for replying. Last time I upgraded I didn't have to keep paying for the old device so I was a bit confused as to why I was paying for both this time. I think the 24months is up in December.

This message was authored by: 63johnw · ‎29 Jul 2021

When you do a swap the old phone is valued by sky and if that value is more than you owe then that pays of the balance on the old device so perhaps you did that @IaninaMvanwy ?

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

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Discussion topic: Upgrade

Upgrade

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