Unable to make or receive calls

[crossal13]

Have run all diagnostic checks on behalf of the account holder, my Dad, but with no success. Broadband is working fine and the telephone calls are not internet-based. This problems has existed for 24 hours. My parents are in their 80s, housebound and my Mum has dementia. The phone line also links to their emergency care helpline - so this is not working either. Please could someone escalate this urgently to a Sky Expert so I can get emergency help (being texted a link to this forum is not emergency help IMO).

@caesarome @Lisa-P1987 

[GD1]

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@crossal13 wrote:

Have run all diagnostic checks on behalf of the account holder, my Dad, but with no success. Broadband is working fine and the telephone calls are not internet-based. This problems has existed for 24 hours. My parents are in their 80s, housebound and my Mum has dementia. The phone line also links to their emergency care helpline - so this is not working either. Please could someone escalate this urgently to a Sky Expert so I can get emergency help (being texted a link to this forum is not emergency help IMO).

@caesarome @Lisa-P1987 

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You're post may be escalated however it should be noted may not be a quick process.

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂