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This message was authored by: T25985

Message posted on ‎18 Nov 2021 08:40 PM

Phone not working

My phone isn't working. Wires are in, phones charged and power on but no ring tone and can't make or receive calls. Don't know what else to try 

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This message was authored by: Highlinder

Message posted on ‎18 Nov 2021 08:44 PM

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@T25985Is your broadband working correctly or is there also a problem with that also?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: T25985

Message posted on ‎18 Nov 2021 11:37 PM

Re: Phone not working

My broadband is fine.

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This message was authored by: caesarome

Message posted on ‎19 Nov 2021 05:47 AM

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎20 Nov 2021 09:24 AM

Re: Phone not working

Thank you for escalating, a chat request has now been sent 🙂

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This message was authored by: Lisa-P1987

Message posted on ‎22 Nov 2021 08:39 AM

Re: Phone not working

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
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