Trying to get Broadband but ID and account won't link

[Cicadascall]

Hello,

I have Sky Mobile and trying to get Sky Broadband, but I can't get to the page to show me and let me get broadband. I'm stuck on a page that asking me to link Sky iD and Sky account, my postcode and account number are correct but it won't recognise them.

Please help.

Thank you

[Highlinder]

@CicadascallDid you set them both up with the same email address?

[Cicadascall]

I only have Sky mobile linked to my email and never knew Sky Account seems to be a different thing, I've searched to set up Sky account, but it just sends me to a page just asking me to link my sky Id and sky account, or a page that says they;re already linked, but when I go to the top menu whilst logged in to view broadband packages, it asks me to link my id and account again but when I put my postcode and 12 digit sky id, it wont recognise the details. 

[Cicadascall]

@Highlinder I only have Sky mobile linked to my email and never knew Sky Account seems to be a different thing, I've searched to set up Sky account, but it just sends me to a page just asking me to link my sky Id and sky account, or a page that says they;re already linked, but when I go to the top menu whilst logged in to view broadband packages, it asks me to link my id and account again but when I put my postcode and 12 digit sky id, it wont recognise the details. 

[Highlinder]

@CicadascallHave you tried to oder without a Sky ID to see if it will let you complete the order?

[TechmanagerMal]

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@Cicadascall wrote:

Hello,

I have Sky Mobile and trying to get Sky Broadband, but I can't get to the page to show me and let me get broadband. I'm stuck on a page that asking me to link Sky iD and Sky account, my postcode and account number are correct but it won't recognise them.

Please help.

Thank you

---

• I would call Sky and negotiate a deal and sort this out at the same time.
• For the general-purpose number click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home.
• If you are in the ROI set the flag at the bottom of the page accordingly.
• If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will be offered a text to the number you are calling on say "Yes" and a text will be sent DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• I hope this helps.

[Cicadascall]

Managed to do this/ get a different screen after I opened a window incognito!

[Cicadascall]

@TechmanagerMal Great, I'll give that a try!