Technical fault issue

[Jane+charlie]

• I have no TV picture and this has been like it for 30 minutes now

[Mark39]

Sky+? Sky Q? Sky Glass?

[Jane+charlie]

Sky Q I still have connections so it's not the box but no pictures on any channels

[GD1]

@Jane+charlie  Just so you are aware you are not contacting Sky directly, if you could advise what system you have and the forum will be able to advise.

[oldfella]

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@Jane+charlie wrote:

• I have no TV picture and this has been like it for 30 minutes now

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See if a reboot will fix it @Jane+charlie 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks