Returned equpiment

[leah88c]

I returned my sky q equipment a few months and no longer have proof of return as it was so long ago. I am now getting letters and emails from 2 debt collectors asking for payment for no return of equipment. Both companies come up online as scams but I cannot get through on the phone to sky to speak to someone about it

[Daniel0210]

@leah88c You may or may not be aware but this is a customer helps customer forum. You’re not talking to Sky Customer Services and they won’t contact you as a result of your post on here unless there is a reason for your post to be escalated. Otherwise you'll need to persevere on the phone. 

[leah88c]

OK thank you, I didn't realise that as I seen others had similar problems as me about returning equipment 

[Daniel0210]

@leah88c I don't have the power to escalate and not having proof of posting may complicate a resolution. 

[bob1234]

@leah88c I have escalated this to Sky and hopefully they will come back to you, Private message or email, and be able to sort something out for you. Look for a blue blob bottom  of your screen.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Laing1]

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@leah88c wrote:

I returned my sky q equipment a few months and no longer have proof of return as it was so long ago. I am now getting letters and emails from 2 debt collectors asking for payment for no return of equipment. Both companies come up online as scams but I cannot get through on the phone to sky to speak to someone about it

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@leah88c I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987 · Accepted solution]

Update - We have spoken to the customer and escalated this as there is no proof of returns, we have agreed to remove the fees on this occasion. Thanks 🙂

[Riley222]

How can I get confirmation that you have received my old router ? 

[caesarome]

@Riley222 

You have posted this here (along with your image) so can you answer the question I posted there:

https://helpforum.sky.com/t5/Account-Billing/I-ve-returned-an-old-router-and-want-to-send-proof-How-...

[bob1234]

@Riley222 

Unfortunately this is a customer forum not Sky, if you have kept the receipt for posting there should be a number so you can trace if it has been delivered.

From the tracking number you supplied on your other post

Your item was delivered on 04-10-2021.

Tracking number:MU888059597GB Service used:Royal Mail Tracked Returns 48™

[Carolyn+Ratcliff]

I have returned my sky equipment but keep receiving emails saying I need to send it back . Can you check it's been received please 

[Daniel0210]

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@Carolyn+Ratcliff wrote:

I have returned my sky equipment but keep receiving emails saying I need to send it back . Can you check it's been received please 

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@Carolyn+Ratcliff 

We can't check as we are customers like yourself. Have you kept your proof of posting?

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you  

[Mr+Flibbles+86]

Update – We are still looking to help you Carolyn+Ratcliff. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks