Suspended Sky Programs

[paul6868]

Hi Sky,

I understand why my tv programs have been suspended, due to late payment and I have been forced to write my complaint here.

I did speak with customer service on 25/06/2021 and he said I should pay £96, which I have done.  However, when I ring customer service or log into my account on the website and I do not get an option to speak with a human.  Plus my tv programs have NOT been restored as promised by the customer service representative.

Look forward to your prompt reply.

Regards,  Paul.

[MightyQuinn · Accepted solution]

Hi @paul6868   I'm sorry but this is a customer community, are you not communicating direct with Sky.

How to make a Sky complaint | Sky Help | Sky.com

[paul6868]

@MightyQuinn Many thanks for the info, have sent in a complaint direct to Sky,  Paul.

[Daniel0210]

@paul6868 Having paid the money owed you also need to set up a new continuous payment method. If your payment was over 2 weeks late you would also need to pay the next months fees as well.