Support with your Sky bill

[Paulonthetelly]

@Chris+Rochet , what exactly is the differences in your bill that your post relates too?

[Chris+Rochet]

On at list three different bills the total does not makke sense... with my package 

[angela47.]

Ye I thought I was getting box sets with my bundle but guess not I'm not happy.

[Etela]

Hi

[caesarome]

Hello @Etela , do note that this is not a live chat and you are also speaking to Sky customers here and not Sky.

[Ballathona]

But Chloe I can not afford to pay £87 a month any more .....so I really need to speak to some one

[caesarome]

Under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help/home

Or if you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number.

Ignore the question you will be asked about being a keyworker or not, don't say anything to it and don't say billing if asked whay you are calling, say technical instead.

[gary370]

My sky bill is due today but I'm struggling at the moment I get paid Friday will pay the full balance then will I be restricted of my services?

[caesarome]

If your payment fails and you have a direct debit setup on your account Sky will try again within 10 days so if the funds are going to be available on Friday you might be OK without your services being restricted.

[Paulonthetelly]

@gary370 , I don't think so as sky will attempt to take payment again in 10 days so you should be ok. 

[Jjkiern]

Emailed sky, asked to reduce my package during covid situation, got asked questions but still haven't bothered to sort it out. Been a customer for 25 years and can honestly say this is the only company that thinks of themselves only.

Just a greedy company who puts money before loyal customers.

[PandJ2020]

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@Jjkiern wrote:

Emailed sky

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Call them.  Email is the worst way to contact any company.

[rolly12345]

rolly12345     no answer

[Jjkiern]

Not possible when they don't answer the phone! They were able to ask me questions through email .

[PandJ2020]

@Jjkiern @rolly12345 

They do answer the phone.  I know, I've spoken to them and so have many others if you look at recent posts.

However, you must not say it's billing related - that will disconnect you every time.  Try 'speak to advisor' or 'technical'.

Ignore the message about hanging up and hold.  It may take a while depending on how busy they are.