Support with your Sky bill

[Paulonthetelly]

@Khloe1234 , you are stating your bill isn't paid, is that correct?

[Khloe1234]

no my bill has been paid

[Khloe1234]

@Paulonthetelly  No my bill has been paid, been 24 hours now with no tv to watch 

[best+of+the+best]

Hi @Khloe1234 Have you checked here

https://www.sky.com/help/articles/billing-and-debt-management

Click on How to reinstate your account

Click on reinstate your account

You should see a message like this

                    Reinstate my service

Your account is currently not blocked

If it states your account is blocked even though you've paid your bill you may have to set up a monthly payment method again 

Click on Set up a monthly payment method

You can do this :-

Online

Use the My Sky App

Sky Q box using the Sky Remote.

[Khloe1234]

@best+of+the+best  the account is all up to date with payment, but the channels are not coming on saying I need to upgrade to watch when I have rung they have said everything looks okay and looks like all the channels are okay to watch, and to leave it 72 hours. I’m stuck at what else to do as I’m paying for something I can’t watch, and through these times the kids have no tv to watch.

[Chrisfi27]

Hi, i have an amount on my sky bill i would like to dispute for what looks to be like a fraudulent call. I've tried looking up how you can dispute this but there is nothing on your site to be able to do this and you cannot call in to query either. Can you please help?

Thanks 

[Ava-Skye2020]

Got no answer, this has happened to me to! I've just queried it on here. Someone from sky messaged back to say phone up but will be in a que for 2 hours as they are prioritising key workers & the vulnerable. What a nightmare as payment has been taken out & it states that on the tv billing. Hope we get answers soon. 

[YiDiO+78]

Hi

I have recently become unemployed, due to COVID-19 the start date of my new job has been delayed, due to this there is very little income until I'm able to start my new job, so going to be struggling to pay bills, was wondering if there is a possibility of reducing monthly bills or preferably to take a payment holiday?

[Gemstar82]

Unfortunately not. I'm a key worker working from home. WiFi is essential but I've been cut of due to personal circumstances last month left me behind. Paid ?£100 last week leaving only £30 left and now I can't get through to anyone or do any work. They know full fat  people's jobs have been affected and Will be some struggles unfortunately I can't work now 

[Emma1902]

Please can someone help me. There is a big mistake on my bill. For a few years I have been charged for sky cinema when I never had it. Also in the last 2 months I am also now being charged for sky sports which I have never had. 

I am very angry about this

[Paulonthetelly]

@Emma1902 , you certainly have a problem that needs customer services to resolve. You have paid bills for years for cinema and sports but do not use them, did you not do a new 18 month contract? Tell customer service that you think your entitled to your money back, let me know how you get on

[Piesarus]

@Emma1902  is there anyone else in your property or has been in your property in the past who could have subscribed you to these packages without your knowledge? I know of someone whose son did just this without his parents permission. 

[Topping88]

Hello,

Due to this pandemic I have been made redundant by my office and I have missed my payment due to this reason. I have been forced to go onto Universal Credit like a lot of people and I have now had my services restricted. 

I have received an email asking me to reinstate my services and how "Sky understands in these uncertain times our customers may have difficulty making payments." However whenever I ring the number provided I hear a pre-recorded message telling me if I'm not a vulnerable customer or NHS key worker I'm not a priority.

Obviously I fully understand that part and wholeheartedly agree but then upon moving forward with the call I'm told I'm not even allowed to speak to a customer service advisor without making a payment.  

All in all how am I supposed to inform Sky of my situation to explain my lack of payment if I can't speak to anyone about it until I am able to make a full payment? 

Any suggestions or solutions would be much appreciated. 

Thank you in advance.

Stay safe everyone. 

[Gemstar82]

Unfortunately it's a going round in circles situation! It's crazy. They should have separate lines really. Hope you get it sorted x

[Piesarus]

@Topping88  ring the phone number and ignore the message. Just hang on and don't select billing when asked. Calls are being answered quite quickly now.