Hi I am disconnected due to a none payments. Payments are made an new card number given

[David251186]

I’m the same I got through but says could take 24 hours so rang again said they don’t know what’s wrong could take weeks if it’s not on by Monday I’m cancelling it’s been off 5 days now 

[douglas82]

Having trouble speaking to anyone with sky!

Every other company seems to be managing the demand in calls and lack of staff so much better by arranging call backs etc

All my credit cards and car finance have been fantastic and are all doing payment holidays til July, but is sky doing anything at all to help anyone?

I pay nearly £300 a month for tv and mobiles etc so thats obviosuly going to be a struggle for the next 3 months, has any one been offered any help by Sky?

[alistair.mck]

sky bill_zpsirwm8x7a.png

hi,  i would like to know,  if i'm paying too much to Sky.  i do have spotify and BT Sport billed through sky and planning to add Disney+ when Sky add this  for billing, in Aplril as i prefer to go to 1 phone number/company when i have a problem.  i'm paying £154.99 based on my May –  Jun but i'll be paying £160,98 when disney+ is added.

i mean, if you look at my bill i have numerious discounts on my bill.  but still feel i'm paying far too much,

thanks in advance for any replies given

[Femo]

Hello ,

just wondering if it is possible to get a reduction in my bill as there is no current live sports now due to coronavirus?

most companies are doing this because it is unfair I pay for a service which is not 100% content.

Hope to hear from you soon on this matter?

Thanks for your time.

Femi Adeshoga

[Karl.+meredith]

Hi i have been on a two week isolation due to the covid-19, so i was woundering what will happen to my bill as its not my fault i had to have it off.

[bob1234]

Nothing it has to be paid as normal.

[jayach]

https://www.sky.com/help/articles/pause-sky-sports 

[Karl.+meredith]

That is stupid, the complaints department is going to be really busy when this is over, thank you. 

[Paulonthetelly]

It looks to me as your paying £40 for non Sky tv services- bt sport, Spotify etc. In reality then  you are paying £120 or so to Sky  which seems reasonable. I assume you have Sky Q and minis and everything Sky offers. I pay BT sport and Disney direct as I had good offers. If your contract is up then you may get cheaper.... buying everything from one place is not always cheaper

[Neil.H]

It's not Sky's fault either. The bill needs to be paid I'm afraid 

[Piesarus]

The grass isn't always greener either. 

[Along976]

Thanks for your messsge I understand my bill have seen the future bills etc but it still doesn't allow me to cancel or change my package without speaking to someone and personally I think an increase of £11 in 3mths isn't acceptable. I will cancel at the earliest opportunity and go to the BT TV where you can add and remove channels on an app thanks anyway 

[Cakelover74]

I'm trying to remove a couple of things from my tv package , eg, sky kids and sky HD. I'm trying to bring the monthly cost down tbh ! I've followed the guidelines how it says to do that and it won't allow me , it says I need to speak to someone at sky to do it . But , because of the covid -19 virus I can't phone up either. I'm stuck .

[cheffey]

i contat them 4 days ago after many attemps. i was told they do not have any plans in place they are working on it they contact me in 2 week., what youy have wrote is what most are doning, how ever some are still causing consern i have 4 that have frozn for 30 days but have said i need to make a plan  payment, and this will go on my credit record. which will effect me badly as i aready have massive debt now get major item on hp but more credit reports means less people will lend. 

[bob1234]

@Cakelover74  If you can't get through all you can do is write to Sky.

If it is a rolling contract as you have to give 31 days notice I would send them a recorded delivery letter stating exactly what you want including the date at which you want it to stop, or email them (but unless you get confirmation you can't prove you sent it)

Even if they do not action it and accounts seem to be a low priority, you have cancelled and they must then refund an overpayments from the cancellation date.

Sky might not like it but it is in the T&Cs, See 16.5 of the T&Cs which gives the postal & email address.