Support with your Sky bill

[Paulonthetelly]

@DazatheG , I would have thought it's going to cost you a lot of money as you will come out of a contracted price to a standard price. It's in your interest to negotiate a new contract unless of course you are quite happy with standard prices 

[Sarah21l]

Hello,

There are a lot of people in the same situation as me. I understand your prioritising your responses, but we are all vulnerable now, our bills are going up month by month, you can't do anything to help, and the payment freeze is impossible. I am a keyworker, and a vulnerable adult due to my disability. I need help like all the others on this forum and we are not getting anywhere, how can you support your customers during this really difficult time? I just seem to be hitting dead end, after dead end. Please try and help more people.

Can't sky  employ staff to work from home, or get some extra staff to deal with the ever increaseing backlog of people who need help we are struggling!!

[Sarah21l]

Yep, I wanted to cancel a package, and you start and then you are told to call and Sky told me when I took it out I could go onto my account and cancel, but in reality you can't

[agamemnon123]

I checked my bank account and could see my monthly Sky broadband charge had gone up by £14 without any prior knowledge or consulation.. On my bill it said it was for unlimited broadband, which I've alwyas had and never paid anything like this before .I've tried all sorts of ways to speak or email someone but getting nowhere. I'm 77 and have to stay in following government guide lines and also  I'm on a state pension so not exactly rolling in money, my broadband is particularly important at the moment so I can contact people and order online.. I'm very disappointed  with their attitude and all the so-called help pages are of course useless I need to speak to a person.

[Gemstar82]

Personally I think sky has been absolutely appalling through all of this. I'm a key worker working from home and the internet is an essential. TV isn't I get that. Paid my bill bar £30 as I was off work sick last month so it had doubled up. Paid £100 and they've still restricted my services even though they've added it to next months bill already. WiFi is to go next and I cannot get through to anyone. Sky your an absolute disgrace!! You've not put your customers first. Cutting staff when they could of worked from home and helped with all these queries..

[Piesarus]

@Gemstar82  Sky will not usually speak to a customer whose account is in arrears. You have to normalise your account first. That's got nothing to do with the current pandemic. Not sure then why Sky is a disgrace as it's not they who are in arrears. 

[Gemstar82]

Disgrace as in all these posts which they aren't helping people with. And no customer services!! I'm sorry who are you? You quick enough to jump on everyone's posts being judgmental... your not helping at all. Regardless of arrears or not I'm still a customer and have been for 15 years! Customer service should be priority regardless! 

[Bex1972]

I need some help to contact Sky via email, chat or txt.  My anxiety is very bad at the moment so making phone calls are not an option right now.

I want to talk about my bill, and latest payment.

I am struggling a great deal so some help would be great.

thnks in advance

Bex

[Piesarus]

@Gemstar82  this is not about CS. Sky have a policy of not speaking to customers whilst their account is in arrears, I'm simply pointing that out.  It's no good having a go at other customers. The phones are now being answered reasonably quickly according to other posts I am reading. 

[Gemstar82]

Ok @Piesarus sometimes your comments come across as ignorant. But if that is the case which is ridiculous as people who are in debt how they meant to come to any arrangements etc. But nevertheless I am still trying to contact them so hopefully get through soon. This is all new to me so hence the frustration. Have a good day 

[Piesarus]

@Gemstar82  exceptional times so hopefully Sky have suspended this policy.  Good luck with getting this sorted. 

[Bex1972]

If this is not somewhere that Sky staff come to and help us out, why the hell are they directing us here?

They do speak to you if you are in arears as you can make a promise to pay arrangement with them and they will unrestricted your account again.

my anxiety is crippling me at the moment and I can't talk on the phone with anyone, not even my own family.  Not being able to contact them via chat/email etc is really screwing me up even more.

i have been with Sky for over 20 years and I have never had a problem with their support as they have been amazing, but shutting off their chat/email contact service is ridiculous.

@Gemstar hope you get some help, and thank you for all you are doing on the frontline x

[Ryanlfc87]

Hi can I pay my April bill on may 9th please thanks due to being off work self isolating 

[Piesarus]

@Ryanlfc87  can all new posters please note, this is not Sky but a customer to customer forum. No one here can access your account. You will need to speak with Sky by phone. Calls are being answered, early morning is best.. Please wait until the end of the message then continue to hold. 

[Khloe1234]

My bill isn’t paid but sky still hasn’t come back on, it’s been 42 hours now? Have rang and they keep saying in 4 hours it should be back on, what do I do?