Account ended

[Irvin1512]

My account has just expired with sky however, I am now wanting to move to BT as its cheaper but as i'm not regarded as vulnerable I can't contact sky services to close down the account, I would assume the cost of  a rolling contract will now be more expensive as any special offers will be void, even if I wanted to renew I still dont have the option

Any ideas of how I can touch base with a human being at sky without stepping on anyone vulnerable to Covid?

Thank you

[Rhonny]

@GD1

Fair enough. Understandable. I'll stop recommending that.

[best+of+the+best]

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@Paulonthetelly wrote:

@best+of+the+best , not far off what I pay. I was paying close to £160 for this 3 years ago. I am content. I pay close to £119 but includes a football club premium too

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Fair comment @Paulonthetelly now that's what I call a helpful post 👍

[Laing1]

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@1234+natalie wrote:

So I have to put up with no tv for kids on this lock down I can't stay on phone as it gets cut off  after they go on about all this cov19 I just need em to switch back on as I have payed it 

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@1234+natalie When you paid did you also set up an ongoing payment method is a direct debit as u brlrive you need to do this as well as paying the full outstanding balance

[Huw+in+Oxted]

My bill has doubled this month, I am not a key worker etc and do not want to breach guidelines, but I need advice on how to contact sky and get action without hassle.  I appreciate reason would probably be my original deal has ended but I cannot adjust package order any deals, I havev3 children so my current package is kids, cinema and ents plus normal internet, was £55 ... March £113    Help!!@ please 

[Dave0592]

Hi, I have renewed my contract for both my Tv package and my broadband and the bill should come to £77 but my next bill is going to be £133 and my future bills are over £85 also. I don’t understand why this is and this is not what I signed up for, I'm still in the cooling off period but don't want to go down the route of cancelling my package. Any info would be appreciated 

[Pistonhead]

Sky have made it possible to pause Sky Sports subscriptions online, reducing the monthly cost (obvsiously only of use if you subscribe to the Sports package).

[Laing1]

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@RCT+50+2016 wrote:

My tv package is coming to an end.  I have just seen my future bill and it has doubled.  I want my package to continue but at the price i was paying.  I cannot afford to pay any more especially with this covid 19 and earnings being reduced.  Sky should not increase packages while customers cannot contact them to rearrange contracts it is immoral.. 

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@RCT+50+2016 Sorry but when you took out your contract you knew that when it ended your discounts would also end. sky have no control over the Covid 19 virus it's not their fault that this hit when your discounts ended

[Anonymous]

Hi. My sky tv ends 17th April. Was not happy that sky tv we're not pausing sport. So decided to go with BT tv. I am currently in BT's cooling off period and would like to return to sky before the BT cooling off period ends and sky contract ending. The reason I've changed my mind that since requesting to leave sky they have now decided to pause sport. My problem is I cannot contact sky by chat or phone because of the corona virus. They did make me an offer to stay, but I just want to know if the offer they made would hold, if I decided not to leave. Also, whether they would hold that offer, including the pausing of sport. Because I cannot get sky to speak with me I cannot just cancel BT, because I am not sure if sky will grant this and I am running out of time within the BT cooling off period. Can anyone tell me how I can contact sky to get the answers I need? Thank you 

[Laing1]

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@Paulonthetelly wrote:

@best+of+the+best , no criticism allowed. I have paused BT sport and they give the option of a donation to the NHS. Online andcrealky easy... unlike Sky. I think the Disney debacle says everything. Exclusive deal that you cannot even subscribe too, does not give UHD.. Sky are good for some things. All criticism is good otherwise someone thinks you work for Sky or getting subsidised subscription.

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@Paulonthetelly just throwing this out for discussion but we don't know if there was a Disney Debacle. We know nothing about the deal that they have for all we know that deal may be they Sky cannot take subscriptions at launch etc or it could be that Sky cocked up we will never know unless you have inside information

[Lisamo88]

@jmt73 unfortunately I am in the same predicament. Was on the phone for 2 and a half hours yesterday and they pretty much said they cant pause any account as we're in contract. They said all I could do was cancel my dd then I will have so many days to pay it back which to be fair doesn't help at all as it would mean a double payment next month. Hopefully you have more joy than me!

[Milney118]

Afternoon,

ive been charged a whole month of sky when it only went live on 19/03/2020 and £80 more than the average month. This needs resolving ASAP please

regards

james

[Paulonthetelly]

@best+of+the+best , not my intention to be too critical. I am happy with the content and the price point. Sky Q us excellent but lack of some features does hold it back but for me it's still best in class. If I want HDR I can launch my TV apps for Amazon, Netflix and Disney. 

[Laing1]

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@Sky+thief wrote:

Sky you should be ashamed, when people want to save money and reduce their spend each month you make it impossible for them to contact you. You can add more things to spend more money instantly online but you cannot reduce your spend. You know this is what people need right now so you purposely make it impossible for them to do it. You are just crooks and should be ashamed !

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@Sky+thief @You@are obviously aware on the Covid 19 restrictions etc Skys Indian call centre has been shut down due to this and the call centres in the UK have lost a lot of staff due to needing more space to give the required 2 meters between people so the number of call handlers have reduced and you think Sky have done this deliberately. I don't think so Sky have allowed sports customers pause their subscription they have given free landline calls and Free Sky Go extra along with addition  mobile data for free. 

[GD1]

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@Sky+thief wrote:

Sky you should be ashamed, when people want to save money and reduce their spend each month you make it impossible for them to contact you. You can add more things to spend more money instantly online but you cannot reduce your spend. You know this is what people need right now so you purposely make it impossible for them to do it. You are just crooks and should be ashamed !

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And yet you were happy to sign up to these 'Con men'?   When you sign up with any company you are agreeing to a set term with them.