Support with your Sky bill

[Ken1710]

Treforum

Thank you for your offer of financial advice,my issue is with sky  reducing my service without warning before direct debit  due(1/4).Fortunately no I dont need to speak with sky anymore as new provider setting up on 1/4 free of charge and very good competitive rates

[downbytheseaside]

Hi, 

I cannot get through to Sky to discuss my account as i am currenlty not currently being paid due Covid -19 

They are now threating to change an addtional £10 for late payemt.

[RCT+50+2016]

My tv package is coming to an end.  I have just seen my future bill and it has doubled.  I want my package to continue but at the price i was paying.  I cannot afford to pay any more especially with this covid 19 and earnings being reduced.  Sky should not increase packages while customers cannot contact them to rearrange contracts it is immoral.. 

[caesarome]

If you want to cancel then you need to speak to Sky as there is no other way to do it @downbytheseaside .

[Paulonthetelly]

@best+of+the+best , no criticism allowed. I have paused BT sport and they give the option of a donation to the NHS. Online andcrealky easy... unlike Sky. I think the Disney debacle says everything. Exclusive deal that you cannot even subscribe too, does not give UHD.. Sky are good for some things. All criticism is good otherwise someone thinks you work for Sky or getting subsidised subscription.

[Ken1710]

Cheffey dont panic proof over your  head  most important. Re debt contact citizens  advice they help set up payment  plans,this reducing risk of adversely affecting  credit file.good luck keep safe 

[GD1]

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@RCT+50+2016 wrote:

My tv package is coming to an end.  I have just seen my future bill and it has doubled.  I want my package to continue but at the price i was paying.  I cannot afford to pay any more especially with this covid 19 and earnings being reduced.  Sky should not increase packages while customers cannot contact them to rearrange contracts it is immoral.. 

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Well sorry to say Sky should be able to, when you agree to a new package you agree to the terms of that deal and the duration of it, you also agree at the end of the deal the prices revert to the standard rates.  Sky are a business after all.  It's not immoral and neither Sky or any other company for that matter could predict what will happen in 18 months.  

[1234+natalie]

So I have to put up with no tv for kids on this lock down I can't stay on phone as it gets cut off  after they go on about all this cov19 I just need em to switch back on as I have payed it 

[downbytheseaside]

@Chloe-W22

Please resend your solution to this issue as it seems Sky has many customers who would like to discuss  thier accounts due to Covid - 19 and beiong unable to pay. 

[Rhonny]

@1234+natalie

Plug your TV into your TV aerial socket and your kids can get CBeebies, CBBC, and Milkshake on C5. If you've got a Smart TV, they can use the BBC iPlayer and My5 for endless kids' content for free. This should help while you sort things out with Sky.

This issue will always occur if you miss your contracted payments, it's not Sky's fault. 

[Anonymous]

Hi @1234+natalie   Sorry this is a user community (customers helping other customers). I afraid your only choice is to contact SKY. 

[Paulonthetelly]

@RCT+50+2016 , Sky will increase the package costs until such time as you complete the negotiations. You will have to contact them, alternatively you can issue a cancellation or contact them by recorded post. 

[1234+natalie]

They like the movies and don't no y paying for it to not be turned on 

[1234+natalie]

I can't ring them as no one there to answer iv tryed

[Ken1710]

I contacted another provider selected package that I wanted and they set it up for 1/4.payment not due for 1 month so be settling sky bill and cancelling on 1/4 as that is the day direct debit  due