Promised £9per month BT sport charged £17

[Rhonny]

@Paulonthetelly

I was offered Sky Sports and BT Sport together for £17, so it's very possible. 

@Kristian7711

To this point, are you sure the £17 isn't just your Sky Sports and BT Sport combined? 

[Samsky81]

Well id rather have the money in my bank so i can feed my family than worry about having sky tv 

[Annie+UK]

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@ClaireLB1982 wrote:

Hi there, I'm struggling to get through to Sky, I need to reduce my bill, I was thinking of removing the TV and just keeping skygo extra, broadband and the phone line, is that possible? Thanks 

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For your information, Sky Go is tied to the TV service and cannot be obtained separately, you would need something like NowTV to replace Sky Go

[best+of+the+best]

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@Samsky81 wrote:

My bill has suddenly gone from £43 to £58 i was given an discounted package starting feb,  feb payment was £43 now your trying charge me £58 when i have the agreement email and was told there would be no increase never mind a £15 increase.  i cant get through to anyone so i have cancelled my direct debit as it goes out on the 2nd I'll wait for you to contact me seem convient that you put my bill up and cant get through to anyone to sort it out also was having sky q installed  Monday but this has been delayed i need to speak to someone but cant... absolutely disgusting customer service i should have cancelled when i had the chance 🤬

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Hi @Samsky81 We are all Sky customers here so no-one has access to your account does it tell you what the £15.00 is for maybe it's to do with the Sky Q install.

But cancelling your DD does not achieve anything it will only result in your Sky Q install being delayed 

[1234+natalie]

I payed my bill yesterday no one to answer phone to turn back on 

[caesarome]

If you haven't done it already then you need to pause it yourself @gooners16  and you can do that via this link:

https://www.sky.com/shop/tv/sports/pause

It will start on the date you do it but if you next bill has already been raised to pay it will not appear on it until the following month.

[Samsky81]

@best+of+the+best  It looks like they are charging me full price and have took the discounts off. I have tried to contact them and all i got was because of reduced staffing they are not answering any calls about billing.. so what else am i meant to do.. at least if they send me an email saying who to contact reguarding my cancelled dd then i can sort then... its an absolute joke 

[Mark39]

You're talking mainly to customers here. Sky won't contact you, either in response to your post here, or when your bill is unpaid. They'll simply suspend your services and eventually will commence recovery procedures.

You best bet is to persevere with contacting them direct.

[Ken1710]

Oh dear best of the best treforum.

Point 1 not out of contract

Point 2 sky q waiting to return equipment.

Why so judgemental sky have created this issue with mission statement  covid 19 looking after vulnerable  and key  workers. Also how could it be my fault if they cut me off when direct  debit  not due until 1/4 my account upto date thank you I also am very fortunate not to have any debt.maybe you should not be so judgemental when you do not have the individual facts .

[Samsky81]

@Mark39 They have contacted when the bank cancelled there DD I don't have time time to keep trying im a key worker and i still have to go out to work full time 

[Joeify]

I have just got a sky q box with sky cinema as a vip member but now I no longer have access to the cinema. I have also been asked to re register as a vip member. I don't know what went on with my account. 

[GD1]

@1234+natalie   If it hasn't been reinstated then you will have to phone Sky and remain on the phone until after the covid 19 message ends, there will be long wait times.  The forum is not able to deal with any account related queries.

[trevforum]

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@Ken1710 wrote:

Oh dear best of the best treforum.

Point 1 not out of contract

Point 2 sky q waiting to return equipment.

Why so judgemental sky have created this issue with mission statement  covid 19 looking after vulnerable  and key  workers. Also how could it be my fault if they cut me off when direct  debit  not due until 1/4 my account upto date thank you I also am very fortunate not to have any debt.maybe you should not be so judgemental when you do not have the individual facts .

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So you don't need any support with your Sky bills or any other bills which is the point of this thread.

[shaunnorfolk]

Thank you very much.

Shaun

[cheffey]

if i leave any money in my account they will take it out.  i cant let them do that as my money mayonly be for a month or 2 after that i dont know if i get more need to keep payinh rent uittlys. i phone them they said they get back to me but that no hope. so what am i spose to do i cant pay my bill is now 137  month with there increase up 20  so  what can i do  if i pay 1 person  then i have to pay i have 500 in debt i paying off.