Contract prices

[Leetidds]

Hi my sky contract has ended , and bills have gone up massively how can I get hold of sky and sort a new contract price out , because of corona virus seems impossible to get hold of sky & cant afford these new bills 😩 thanks 

[Sambuk10]

@Anonymous I've tried this link doesnt help much on how sky can help during the outbreak of this virus and if we are able to freeze our account while being out of work.

[Anonymous]

Hi @Sambuk10   Sorry this is a user community (customers helping other customers). Even the odd Sky employee on the community has no access to your account. What you see is all the information available. You will need to persevere on the phone, Facebook or Twitter.

[Piesarus]

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@Sambuk10 wrote:

Hi can someone help me here how do I go by getting help with payments to my sky subscription I've been self isolated for 2 weeks and havent been able to go to work I'm self employed and noway of making payments need urgent help here thankyou

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I thought the self-employed were now going to receive the same assistance as those in paid employment i.e. 80% of profits? Surely this will ease your situation?

[GD1]

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@Piesarus wrote:

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@Sambuk10 wrote:

Hi can someone help me here how do I go by getting help with payments to my sky subscription I've been self isolated for 2 weeks and havent been able to go to work I'm self employed and noway of making payments need urgent help here thankyou

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I thought the self-employed were now going to receive the same assistance as those in paid employment i.e. 80% of profits? Surely this will ease your situation?

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Not if they have to wait until June for a payment

[Angraf2]

My monthly bill has increased in March by c£22 and I can't see why....I can't find a way to get in Chat to speak to someone....I'm lost in the navigation!! 

[dfdfsfd]

 I need to reinstate my standing order

[Clewsie]

 Hi new to this community thing so apologies for any errors.

Last night took decision to freeze my SKy Sports Subscription during the virus. That was easy enough and confirmed immediately . However next bill is due to go out on 2nd April for April to May yet bill still states that it will be £90 however future bills have been reduced to £56.

Not sure why April bill hasn’t been adjusted/reduced accordingly when payment hasn't yet been taken and message from Sky regarding freezing the Sports subscription it would happen immediately.

I'm a critical worker (teacher) but still not luck on phones so am trying community in the hope someone can help to rectify the issues.

Thanks 

[caesarome]

@Clewsie 

I have moved your post to here where all billing questions are posted.

What has happened here is that because the bill  is generated 14 days prior to 2nd April and changes made in this period will not be appear on this bill but should do on your future bills so the price you have paid for sport on this bill should be credited back on your next bill.

[Piesarus]

@GD1  Ferengi rule of acquisition no 223 always have a six month financial buffer to shield you against unexpected calamity. Living hand to mouth is no way to live. This health crisis is exposing a deep flaw in the way we live as a society. 

[Clewsie]

Thanks for a quick response I’ll keep an eye on the May bill and hope that I do receive that credit.

[Sammiebee92]

Hi, 

I lost my job Tuesday and my partner is self employed. At the moment paying my sky bill at this.moment in time is  not priority due to none of us having an income

 I need advise on what to do and whether my bill will be frozen? I cannot get through on the phones. 

[Elliejade10]

I have had to self isolate for the last 2 weeks so my pay is really low this month and I can't afford to make my payment this month could I double up next month please 

[pwhayward]

My services had be suspended as I was overdue with March bill. So I paid Marchs bill and my services are still suspended. My account is saying Aprils bill has to be paid before I'm reinstated despite Aprils bill not being due until the 1st.

[caesarome]

@Angraf2 

There is no live chat, the options to Sky can be found in the first post in this thread.

@dfdfsfd 

Not quite sure what you mean, if you have cancelled a standing order then it is up to you to reinstate it via your online banking or do you mean your services have been suspended due to non payment of a bill ?