Struggling to pay

[Kammyb]

Hi my second bill that suppose to come out on 13th i currently have no money until the 15th is it possible to take the payment then please. Week has been a struggle sorry 

[Daniel0210]

@Kammyb 
In case you aren’t aware you aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum and there will be no automatic contact from Sky.

If you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. We’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted quite promptly.

If your services end up being restricted you will have to pay what you owe in full before they are reinstated.

[caesarome]

If the payment does fail on the 13th then Sky will try again 10 days later so do not pay it yourself on the 15th as it will not stop trying to take it second time around.