Sky HD

[Steviecorp]

I recontracted a couple of months ago, during the rundown of what I was getting there was no mention of Sky HD.  I asked about it and was told I didn't need it anymore as it was part of the package. Now today I've realised I've lost all the non terrestrial HD channels and even recordings from HD channels won't play as I don't have the correct subscription. Has something gone wrong or was I misinformed?

I've done a reset which didn't do anything, and checked if I can download in SD which I can. 

[caesarome]

You will have to call Sky in the morning because if you are getting an upgrade message when trying to view HD channels or recordings then it does appear it is no longer on your account.

[Mark39]

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@Steviecorp wrote:

I recontracted a couple of months ago, during the rundown of what I was getting there was no mention of Sky HD.  I asked about it and was told I didn't need it anymore as it was part of the package.

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The base Signature package doesn't include HD. You still need the HD add-on.

[TimmyBGood]

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@Steviecorp wrote:

 I asked about it and was told I didn't need it anymore as it was part of the package. 

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I suspect that's an advisor confusing the new online products with the satellite ones: Glass and Stream have HD included, Q and Sky+ do not.