No, Sky are not paying me in any way. I am not connected with them at all. I'm just another customer who suffered the same problem as you. However, I prefer to find a way around it while I look to see if Sky care about correcting my situation. My experience has been that they are doing everything they can to correct the situation in the bigger picture, i.e. for all of us. In a world where everyone simply looks at things from the perspective of how it harms or benefits themselves, I prefer to see things differently.
I'm quick to criticise when there is a genuine cause to complain and, believe me, I can take things to extremes once I dig my heels in. Unlike most, I also take the time to applaud good service even in the light of problems for myself. This is one of those cases. I'm an ex electronics design engineer so the technical side of this problem was of interest to me and I understand much of Sky's position. Like one or two others here I looked into it, it is in essence a simple issue, and found a solution of my own which stood alongside other simple solutions that other members had posted. The answers are out there if you bother to look. When I approached Sky and complained to them about my own remote having a problem I found they were completely open about the cause of it, the breadth of the issue and what they were doing about it. I found that refreshing. We discussed the potential temporary solutions of which they were aware. We spoke on very friendly terms from both sides. My remote arrived three days later! As I keep on saying, honey not vinegar.
I have simply tried to support people and to lead them to a properly analysed resolution to their problem, described in a clear and unambiguous way. You don't often find that aspect on the internet. Should I simply rant and rave alongside them with no advice on how to get round this issue? I have no other motive than to reduce peoples' blood pressure and take a little more strife and conflict out of the world. I thought it would only be necessary to post all of the info once if I made it easy to find during a site search. That was a stupid thought given the attitude of so many of today's internet users!
I have become heartily sick of people coming across this thread and simply bleating that they also have this problem and how appalling Sky are to have allowed it. Remember, I have worked my whole life in designing, developing and releasing electronics gear. I understand the pressures that companies are under and the ease with which issues like this can occur. It happens more often than you think and most companies simply pretend it is not an issue until they can find a way to sweep it under the carpet with the least cost to them. Sky have not done that in this case. I genuinely don't like the company, along with the other mega corporations in today's world, but they have acted well in this case. They should be given credit for that and shown some patience as they try to fix it for everyone.
That fix will require everyone eventually having their remote replaced and the fairest and most practical way of achieving that will not meet everyones' "Me First" attitude. Firstly, there will be many many more people who do not experience this issue out of the box than who do. They are the current silent majority who likely have nothing but good to say about their new Sky product. This issue will very likely occur for them but at a later date. By that time Sky will have given themselves the chance to catch up with the replacements for people who do have the problem immediately. It is a question of prioritising the replacement process so the least people are inconvenienced at any one time. If we are one of those who will be inconvenienced then that is simply bad luck.
What is the alternative? Because a few will have this issue at outset they stop selling all new systems with their existing stock of remotes. No money comes in to fund their business. Your, my, our service will definitely suffer because of that. Is that the best resolution that you can come up with? Or perhaps all new remotes, as they arrive, should be prioritised to new customers. That way the existing customers will defiinitely have to wait for long periods before they become available to send out as replacements.
Of course if you feel there is only you to consider then good luck to you. But then, why should people like me advise you on how to get yourself out of the mire while you wait for your new remote to arrive? I've become sick of trying to help people who are simply too damned lazy to do the legwork to look for a solution themselves and who prefer to simply bang their gums together slating a company who has made an honest mistake, owned up to it, and is trying its best to correct it with the least inconvenience to the fewest people.
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[Just ask! A moment of embarrassment is better than a lifetime of ignorance.]
