Still being billed despite having moved and returned all equipment…..Why?

[Peter+1610]

Does Sky have a customer service department that I can speak to

[SKY1992bf]

@Peter+1610 Have you got emails confirming you have cancelled your services? All cancellations are officially confirmed by email without this the service was not cancelled

If yes please note you have to give the relevant notice period to cancel (31 days for tv / 14 days for broadband) and billing continues as normal right upto and including last day of notice period

So are you saying that even when the above is taken into account you are still being charged for the service beyond your notice period termination date, if you are post back and we may be able to get you some help

If you have not received email confirmation then you will need to contact Sky cancellation team again I’m afraid

https://www.sky.com/help/articles/cancel-sky-tv#contact-leave#M1014

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

[GD1]

@Peter+1610  You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Daniel0210]

@Peter+1610 

I've removed your duplicate thread. 

[Peter+1610]

The only number given is one to set up payment.... I need to speak to someone

[GD1]

@Peter+1610  If Sky believ you owe them then you won't be able to speak to them until you pay the balance, you can then dispute this afterwards.

However are you sure you canclled?  Did you get confirmation?  Sending back equipment does not cancel your services.

[SKY1992bf]

@Peter+1610  If it's asking for payment your account has not been cancelled as Sky don't allow cancellation when their is an outstanding payment on the account 

you will need to pay what Sky say you owe and setup a new continuous payment method then call sky to query this 

there's no way round this unless you can get through on a number not linked to your sky account or by putting 141 before Sky's number 

[caesarome]

Did you phone Sky and give them 31 days notice to cancel your TV service ?