Soundbox bluetooth

[DC11111111]

Hi. I have a sky soundbox. It used to be that you press the input button twice around Bluetooth and the box would say 'Bluetooth discovery mode'. You then pair your device and away you go. This isn't happening anymore, I am not getting to discovery mode. Can someone help? 

[mike+simmonds]

Hi @DC11111111 

Does it still say "Bluetooth" as you go through the options ? If so you need to unpair the device that is paired with it. 

Once unpaired you should then be offered discovery mode again. 

Edit : You may also be able to clear the Soundbox Bluetooth settings by holding in the input button (2nd from the left) on the actual soundbox- for 5/6 seconds 

If you are struggling to unpair it - just restart the soundbox as described here 

https://www.sky.com/help/diagnostics/sky-soundbox/soundbox-standby-unresponsive