Sky soundbox has stopped working

[graybeck]

Sky soundbox does not produce sound from HDMI, optical or Bluetooth channels. It does still “talk” ie announces the input source chosen, but does not produce any sound from any input source. It has been working fine up to this point, but has suddenly stopped working. I have tried re-booting it by switching off at the mains but to no avail. I had to reboot the Sky Q box this morning since it wasn’t responding - I think it may have just received a software update but not sure about that.

[graybeck · Accepted solution]

This is now resolved. Both Q box and soundbox were rebooted and the volume of the soundbox turned up - it seemed to have been set at a minimum level and turning it up solved the issue....

[RPETRIE]

I have had the same problem today. No sound through the box. In the past 20 minutes I'm recieving no picture. Neither of the remotes are operating the box but the light does flash when you press the buttons on the box. 

[mike+simmonds]

Hi @RPETRIE 

These are the steps I would follow 

Check both HDMI cables are in firmly and if you have any spares - try those 

Power off at the mains for a minute and then power back on

Try a different HDMI port on your TV just in case that's the problem 

Try the full reset process as described in the link below for "unresponsive"

https://www.sky.com/help/diagnostics/sky-soundbox/sky-soundbox-different-problem 

Other than that, if you bought it from Sky and it's not too old, see if they will help with a warranty exchange (certainly if it's less than 2 years old) 

hope one of these helps