Software version update

[Nic.hill]

Yes, both on exactly the same Glass TV taken maybe 5 seconds apart. Both the EFL footy Luton v Boro. The only difference was the dark picture (lack of light in the room)  is the UHD feed on channel 3050 and the Bright picture (lighting up my room)  is the HD feed on channel 401

[Kevincassie]

@Carnoch @My picture was Dull and dark when using the sky glass feed. Marks was bright and vibrant when feeding the tv through his Apple TV box. Hope this clears it up.

[MDL6]

i know it defetes the object but have you turned UHD off on that chanel to see if it goes brighter?

[Anonymous]

@Carnoch @I think you have misunderstood my post. I am watching BT sport in HDR on my Apple TV on my glass set. That picture is excellent.  The picture I receive via Sky sports on UHD HDR is terrible and dark. My point is that is it an broadcast issue rather than the tv ? 

[Nic.hill]

@MDL6 @That's the same as what I have done by showing the HD and UHD feed for the same sky channel. That's all it does when you turn it off

[Carnoch]

@Kevincassie  Does that not suggest the problem is NOT with the TV? It is capable of producing decent pictures.

[Anonymous]

@Carnoch @That's my point 

[Nic.hill]

@Carnoch @Yes, I think that's what @Kevincassie 

[Melancholic]

From my own experience, Apple TV is the best streaming device on the market for getting the best in class. There's a reason it's more expensive than its competitors.

[MDL6]

just wondering if you dropped down to HD from UHD on the Sky chanell it would show its a prob with UHD maybe.  

[M3rk]

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@Nic.hill wrote:

 

pictures taken seconds apart - channel 401 HD the other channel 3050 UHD - ignore the picture quality but the difference in the amount of light being thrown into the room. All using the same custom settings, with the backlight fudge !

This with the lad test software update

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Only my opinion, but I prefer the darker image, the brighter one has a white haze where it's so bright, appreciate you're only showing as a comparison of the feeds 👍 also what's the backlight fudge ?..

[Doc5907]

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@Nic.hill wrote:

Yes, both on exactly the same Glass TV taken maybe 5 seconds apart. Both the EFL footy Luton v Boro. The only difference was the dark picture (lack of light in the room)  is the UHD feed on channel 3050 and the Bright picture (lighting up my room)  is the HD feed on channel 401

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@Nic.hill its because your UHD feed is HLG HDR which on many TVs with inadequate 'nits' level (brightness), produces a dull picture.

Same issue as has occurred on Sky Q since they added hlg hdr this season. Solution on Q was to change settings from 10 bit to 8 bit.. (or to change to HD as you did)

I don't know if you can change to 8 bit in Sky Glass.

[Nic.hill]

@M3rk  the white haze your seeing will just be the camera , the tv image isn't like it. However picture quality/detail is not as good at the UHD. . both had backlight set at 99 and I was just showing that there no way it was outputting 99 in UHD.

The backlight fudge is to make sure that when you turn autobacklight off, that you knock it back from 100 to 99. This is because it still stores the last referenced brightness level that auto was outputting if you leave at 100. 

[Nic.hill]

@Doc5907  Thanks for the advice - However, there's no such option in the Glass settings that can be changed. 

[Doc5907]

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@Nic.hill wrote:

@Doc5907  Thanks for the advice - However, there's no such option in the Glass settings that can be changed. 

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@Nic.hill  Is there no option in your UHD picture settings to turn off HDR ?