Slow broadband

[JohnMc]

Broadband check came back with a Status: Warning  "The speed to your hub could be faster" .                      Service Checker Broadband test says Oops, that didn't work  (both PC and Mobile) 

I called a Sky expert "answering machine" and received an SMS, reset everything as instructed, no joy! Everything is still loading so slow and a terrible connection to MS Teams .... HELP!

[cookiemonsteruk]

@JohnMc 

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[GD1]

@JohnMc  You will need to post your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

In addition are you connecting over wifi, have you tried thernet?

[JohnMc]

Router Statistics

System Up Time: 18:29:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoE 8613685 17693291 0 53946 193293 18:27:28 LAN Up 1504916 882378 22 572340 27592 18:29:58 WLAN (2.4 GHz) Up 4174668 2381065 0 39217 31288 18:28:26 WLAN (5 GHz) Up 13004654 5701871 0 162346 14977 18:28:23

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Broadband Link Downstream Upstream Connection Speed (Kbps) 92156 20478 Line Attenuation (dB) DS1:9.8    DS2:21.1    DS3:31.4 US0:2.7    US1:16.5    US2:24.4 Noise Margin (dB) DS1:15.9    DS2:15.9    DS3:15.8 US0:14.4    US1:14.6    US2:14.6

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Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

[JohnMc]

Router Statistics

System Up Time: 18:41:03

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoE 8985187 18979116 0 1112571 45566586 18:38:33 LAN Up 1514529 886618 22 13028 0 18:41:03 WLAN (2.4 GHz) Up 4177175 2381479 0 12590 136 18:39:30 WLAN (5 GHz) Up 14304374 6078071 0 165155922 1313340 18:39:28

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Broadband Link Downstream Upstream Connection Speed (Kbps) 92156 20478 Line Attenuation (dB) DS1:9.8    DS2:21.1    DS3:31.4 US0:2.7    US1:16.5    US2:24.4 Noise Margin (dB) DS1:16.1    DS2:16.0    DS3:16.0 US0:14.5    US1:14.8    US2:14.7

[JohnMc]

[JohnMc]

[TimmyBGood]

@JohnMc 

Those are interesting stats: 92156Kbps inbound suggests G.fast, but the Guaranteed Minimum Download Speed on Ultrafast1 over G.fast is 100Mbs so it would be underperforming - that may be where the 'The speed to your hub could be faster' message is coming from.

[jamesn123]

@JohnMc 

Looks to be an issue with the line. I've flagged your post to Sky. Look out for an email or message on the forum

[cookiemonsteruk]

@TimmyBGood 

Standard copper vdsl lines in Ireland do 100Mbps

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂