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This message was authored by: Jamie98981

Message posted on ‎12 Jan 2022 01:46 PM

Phone line down

Can anyone help me please.I'm house bound (disabled) & can't find a way to report it as I don't have a mobile or anone to ring for me. I've looked everywhere online (via games console & old mobile without a sim). Is there any way to arrange a engineer to visit via here please. I'm desperate & getting worried now. Thank you

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk Answer

Message posted on ‎12 Jan 2022 01:55 PM

Re: Phone line down

Posted by a Superuser, not a Sky employee. Find out more

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎12 Jan 2022 01:55 PM

Re: Phone line down

Posted by a Superuser, not a Sky employee. Find out more

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: Greenfingers001

Message posted on ‎12 Jan 2022 04:44 PM

Re: Phone line down

Thank you for escalating this. We have now sent an invite to chat 🙂

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