This discussion topic is read only
Discussion topic: SkyQ box keeps losing connection to my new Vodafone router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 10 Nov 2021 11:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
SkyQ box keeps losing connection to my new Vodafone router
Ever since upgrading my broadband to Vodafone Pro, my skyQ box keeps losing wifi connection to the new router.
I have suffered failed downloads and it's a real pain to keep imputing a random 16 character password.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 11 Nov 2021 05:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: SkyQ box keeps losing connection to my new Vodafone router
@K4jinsky there is a history of issues between some Vodafone routers and Sky Q boxes. Numerous threads with a variety of suggestions but no clear solution. One thing to try though is to use the reset network option on the Q box and follow the instructions there which clears the details of previous connections. See here https://www.sky.com/help/diagnostics/setting-up-sky-q/connect-to-third-party-router
If thst doesnt work try diabling powercszving on the Q box by switching from eco to active or none and do the same on the router if that has a power saving function.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 20 Dec 2021 07:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: SkyQ box keeps losing connection to my new Vodafone router
I'm having the same issue as this, i spoke to vodafone and they informed me its because the 2.4ghz and 5ghz bands are joined, the sky Q boxs keeps connecting to the 5ghz automatically, is there any way to manully set it on the sky box ?
Message posted on 30 Mar 2022 10:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: SkyQ box keeps losing connection to my new Vodafone router
I"ve just changed broadband to Vodafone pro and was getting the same issue of Wi-Fi to sky q box dropping, even worse none of the 3 mini boxes could connect to the sky q. However I've solved this by placing the Vodafone booster at the back of the sky q box and connected them both with an Ethernet cable. Then changed the network connection setting on sky to wired connection. The Vodafone router now talks to the Vodafone booster via its own Wi-Fi taking out the conflict. The cable then gives sky the best connection and the sky q talks to all the mini boxes without a problem. Hope this will help all those pulling their hair out...
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page