Can’t watch on demand without upgrading

[Ria46]

Only had sky 2 days and I can't watch on demand. It says I have to upgrade 

[oldfella]

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@Ria46 wrote:

Only had sky 2 days and I can't watch on demand. It says I have to upgrade 

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Hi @Ria46 

First check that you are not trying to Download HD content without the Q HD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats.
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.

Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

If this is not the issue please post in this thread again and we can escalate your post to Sky